Access Engagement Specialist (BWC Access Center) – TemporaryBridgeway Center

Position Summary
Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc. (BCI) is looking for a warm and welcoming Temporary Access Engagement Specialist to join our Behavioral Wellness Clinic (BWC) Access Center and guide new clients through their first steps of care. The BWC serves adults, children, and families seeking Mental Health (MH) and Substance Abuse (SA) services, and the Access Engagement Specialist plays a key role in making every client feel comfortable, valued, and well cared for as they begin treatment with the BWC.

The Access Engagement Specialist is responsible for providing orientation to new clients, maintaining the BWC Access Center waitlist for services in Avatar and Behavix, and coordinating initial face-to-face sessions with a licensed BWC therapist. The Access Engagement Specialist also coordinates community wellness checks with the Case Management department for hospital discharge clients who no-show for their discharge group. The Access Engagement Specialist demonstrates excellent customer service skills and patience when working through difficult situations, ensures that all client information collected is accurate, and maintains strict client confidentiality.

The ideal candidate is outgoing, organized, and enjoys building rapport with clients throughout their early care journey. They thrive as part of a professional and para-professional team and communicate easily with BWC clinical staff, other BCI departments, and external stakeholders. Strong multi-tasking skills, sound judgment, and a consistently professional, upbeat attitude help ensure that every client gets a positive and well-coordinated start to treatment.

This is a Full-Time (FT) Temporary (T) position providing coverage in the BWC Access Center. The temporary Access Engagement Specialist will help keep response times and service levels steady for clients.

Why Join BCI?
At BCI, you’ll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve. As a Temporary Access Engagement Specialist in the BWC Access Center, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients. No two days look the same, and your positive energy and follow-through set the tone for every client’s early experience with care.

An evidenced-based service model with proven results is used by the program. We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth.

If you’re ready to join a supportive, close-knit team where your work truly matters, we encourage you to explore this amazing opportunity further by submitting your application and resume today!

What You’ll Love About This Role
•       A friendly, close-knit team that supports one another every day

•       Meaningful work that makes a real difference in clients’ lives

•       Interactive training, mentoring, and coaching from day one

•       Valuable experience with a stable, mission-driven organization

Benefits Eligibility
Temporary (T) associates are not eligible for any benefits, including paid holidays, Paid Time Off (PTO), retirement plan participation, or insurance coverage.

Minimum Requirements
•       High School (HS) Diploma OR GED.

•       Bilingual/Bicultural (English/Spanish) preferred (not required).

Please include a resume with the application.

Pre-Employment Requirements
Employment is contingent upon successfully completing all required screenings and background checks, including:

•       Applicants must be able to pass an Agency for Health Care Administration (AHCA) Medicaid and Florida Department of Children and Families (DCF) Level II background check (Clearinghouse Education and Awareness Website: https://info.flclearinghouse.com)

•       National Sex Offender Registry search

•       Office of Inspector General (OIG) check (if you have previously worked for DCF (including Contract or Subcontract Provider)

•       Drug screen

•       Tuberculosis (TB) test

•       Applicants must be at least twenty-one (21) years old and possess a valid Florida Driver’s License with no more than three (3) points on their driving record to be insured under BCI’s automobile insurance policy.

Knowledge, Skills, & Abilities
•       Maintain strict confidentiality of client information in accordance with HIPAA regulations and BCI policy.

•       Ability to display sensitivity to all persons and cultures, including diverse backgrounds, ages, and levels of ability.

•       Highly developed interpersonal, oral, and written communication skills, with the ability to communicate effectively with clients, families, and professionals.

•       Ability to make sound decisions in emergency or high-pressure situations.

•       Strong customer service orientation, with patience and professionalism when working through difficult situations.

•       Strong organizational skills and the ability to manage time, prioritize work assignments, and meet data entry deadlines with minimal supervision.

•       Demonstrates or can develop competency with the Avatar Data system, including maintaining waitlist data in Avatar and Behavix.

•       Knowledge of State Service Definitions, including BWC services and related behavioral health service coordination.

•       Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.

•       Ability to work collaboratively as part of a healthcare team, coordinating with clinical, case management, and administrative staff as needed.

•       Capable of performing professional record-keeping and correspondence related to client intake and waitlist management.

•       Reliability, punctuality, and a strong sense of accountability.

•       Ability to learn new processes quickly and step into established BWC Access Center workflows with minimal disruption to client services.

Duties/Responsibilities
Responsibilities include, but are not limited to:

•       Conduct BWC New Client Orientation consistent with Trauma-Informed Care principles.

•       Review new client priority screening documents and coordinate Urgent Care assessments with BWC clinical staff as needed.

•       Greet prospective clients and other visitors to the BWC Access Center, determining their needs and directing them to the proper individual or department.

•       Provide clients with all necessary paperwork, including the general administrative intake, fee schedule, and informed consent.

•       Review intake forms with clients for completion, explain BCI and BWC policy and client responsibilities, and witness client signatures.

•       Monitor the BWC waitlist and schedule Biopsychosocial assessments for new clients.

•       Conduct monthly welfare check phone calls to clients on the BWC waitlist.

•       Coordinate initial face-to-face sessions with a licensed BWC therapist following orientation.

•       Coordinate community wellness checks with the Case Management department for hospital discharge clients who no-show for the discharge group.

•       Input and maintain BWC waitlist information accurately in the Avatar and Behavix systems.

•       Remain knowledgeable of BWC provider and prescriber scope of practice, including client age range and coverage plan panels.

•       Maintain strict client confidentiality in all interactions and handling of records.

•       Maintain a clean, organized, and welcoming BWC Access Center front office and waiting area.

•       Ensure documentation and correspondence related to client intake and waitlist management is accurate, thorough, and completed within required timelines.

•       Communicate with BWC clinical staff, Case Management, and the Access Practice Supervisor (APS) regarding client status, scheduling, and coordination needs.

•       Handle client concerns or difficult situations with patience, tact, and professionalism, escalating to the Access Practice Supervisor (APS) when appropriate.

•       Keep current, organized records of waitlist status, scheduled sessions, and follow-ups.

•       Perform other administrative or clerical duties as assigned to support BWC Access Center operations.

We look forward to receiving your application and welcoming you to our team at BCI!

Work Location, Schedule, & Compensation
Work Location: Primary work location – Fort Walton Beach (FWB) / travel to BCI’s Crestview (CV) location is required as needed

Work Schedule: Monday – Friday; 7:30 a.m. – 4:30 p.m.

Wage: $16.00 per hour

NOTE: APPLICANTS WHO DO NOT MEET MINIMUM REQUIREMENTS WILL NOT BE CONSIDERED.

ALL APPLICANTS ARE SUBJECT TO DRUG TESTING.

Bridgeway Center, Inc. (BCI) is a Drug-Free Workplace and an Equal Opportunity Employer (EEO)