Contact Center RepresentativeEvara Health
Job Summary
Join Evara Health—Driven by Purpose, Powered by People.
At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.
If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.
Build a career that goes beyond a job—it changes lives.
About This Role:
The Call Center Representative at Evara Health is responsible for handling inbound and outbound calls to provide information, assist with inquiries, and ensure efficient appointment scheduling and patient support. This role involves maintaining excellent customer service, managing patient information in electronic health records (EHR), and supporting the overall operations of the call center. As a part of a Federally Qualified Health Center (FQHC), the representative also plays a critical role in ensuring access to quality healthcare services for underserved populations.
What You'll Do:
- Call Management & Patient Scheduling
- Answer high volumes of inbound calls, respond to inquiries, and route calls to appropriate departments while maintaining professionalism and efficiency.
- Schedule and reschedule appointments, communicate changes to patients, update EHR records, and monitor appointment reminders and cancellations.
- Patient Support & Healthcare Navigation
- Complete new patient registration, update patient information, document phone interactions, and explain insurance coverage, sliding fee scale options, and available Evara Health services.
- Help patients navigate referrals and follow-up care while coordinating with clinical teams to connect patients with appropriate services.
- Customer Service & Communication
- Provide empathetic, patient-centered service while following established communication scripts and meeting required key performance indicators (KPIs).
- Resolve patient concerns fairly, escalate issues when needed, and maintain effective communication with team members and other departments.
- Administrative & Operational Support
- Maintain accurate patient records, navigate EHR charts, update worklists and queues, and complete administrative tasks to support efficient contact center operations.
- Support patient recall and preventive care outreach, coordinate with care team members, and contribute to meetings and initiatives that improve operations and patient satisfaction.
- Technology, Compliance & Quality Improvement
- Use multi-line phone systems, EHRs, CRM tools, and call center software effectively; troubleshoot minor technical issues and escalate complex problems to IT support.
- Participate in quality improvement initiatives and maintain compliance with Evara Health, HIPAA, HRSA, state, federal, and accreditation requirements.
Education & Experience:
- High School Diploma or equivalent
- One or more years of experience in a call center or front office healthcare setting preferred.
Schedule:
- Monday - Friday, 9:30am - 6:00pm
Why You'll Love Working Here:
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction
Culture and Benefits:
At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.
- Generous Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
- Holidays: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
- Wellness Perks: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
- Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
- Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
- Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
- Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health.
At Evara Health, we are Driven by Purpose. Powered by People. Every role contributes to our mission of improving the health of our communities, and every employee plays a part in making that mission possible.
If you’re looking for a career where your work matters, your growth is supported, and your contributions make a meaningful difference, we invite you to join Evara Health.
Join Evara Health—Driven by Purpose. Powered by People.
**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**
