Customer Care SpecialistTreatment Technology

We are looking for our next Customer Service Specialist to serve as the first point of contact for our water customers. You are detail-oriented and personable, comfortable juggling phone calls, quotes, and order entry without losing track of what matters, and genuinely interested in learning our products and the customers we serve.

Customer Service

• Receive and process inbound customer orders via phone and email

• Respond to customer inquiries regarding products, pricing, and order status

• Schedule and assist with driver logistics coordination

• Maintain accurate records in our CRM system (Method)

• Build strong relationships with customers through professional, courteous service

• Coordinate with operations and sales teams to ensure seamless order fulfillment

Administrative Duties

• Perform general office tasks to support daily operations

• Assist with documentation, filing, and organizational projects

• Support cross-functional teams as business needs arise

• 2-3 years of customer service or administrative experience

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Experience with CRM systems (Method experience a plus)

• Exceptional attention to detail and organizational skills

• Strong written and verbal communication skills

• Self-starter with excellent initiative and follow-through

• Warm, professional demeanor with customers and team members

• Ability to manage multiple priorities in a fast-paced environment

Treatment Technology, Inc. is a growing water and wastewater chemical distribution company based in Frederick, Colorado. We are experiencing continued growth and expansion, and we are looking for talented individuals to join our team and grow with us. Our core values as a team are abundance, servant-hearted, hardworking, authenticity, growth minded, and communication. You will be working in a fast-paced environment, assisting our customers by fulfilling orders and answering their questions.