Security OfficerCitadel Security USA
Job Summary
Location: Denver, CO 80238
Employment Type: Full - Time
Pay: $28.00 per hour
Officer Type: Unarmed
Available Schedules:
Position Overview
Citadel Security USA is seeking an experienced and organized Unarmed Mobile Patrol Sergeant to lead overnight field operations in the Denver area. This position is responsible for supervising security officers and patrol drivers working across multiple locations, coordinating shift assignments, monitoring field activity, and maintaining consistent service standards.
The Sergeant serves as the primary point of contact for assigned personnel during the shift. Success in this role requires strong leadership, practical decision-making, effective communication, and the ability to manage several operational priorities at once. The right candidate will take ownership of issues, provide direction when needed, and ensure that important concerns are addressed, documented, or brought to management's attention.
Key Responsibilities
Shift Leadership & Field Operations
Guard Mount & Personnel Deployment
Scheduling & Staffing Coordination
Radio Communication & Employee Accountability
Patrol Route & Runsheet Management
Employee Supervision & Performance
Equipment & Inventory Control
Report Review & Quality Assurance
Driver Safety & Vehicle Oversight
Training & Employee Development
Timesheets & Administrative Responsibilities
Daily Sergeant Reporting
Required Qualifications
The Sergeant is expected to take an active role in resolving routine operational problems rather than simply reporting them. Issues within the position's authority should be addressed promptly, while matters requiring management approval must be communicated with relevant details and recommended next steps.
Performance in this role will be evaluated in part by the readiness, accountability, communication, development, and overall performance of the assigned team.
Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Employment Type: Full - Time
Pay: $28.00 per hour
Officer Type: Unarmed
Available Schedules:
- Position 1: Sunday - Tuesday: 6:00 PM - 6:00 AM | Wednesday: 6:00 PM - 12:00 AM
- Position 2: Thursday - Saturday: 6:00 PM - 6:00 AM | Thursday: 12:00 AM - 6:00 AM
Position Overview
Citadel Security USA is seeking an experienced and organized Unarmed Mobile Patrol Sergeant to lead overnight field operations in the Denver area. This position is responsible for supervising security officers and patrol drivers working across multiple locations, coordinating shift assignments, monitoring field activity, and maintaining consistent service standards.
The Sergeant serves as the primary point of contact for assigned personnel during the shift. Success in this role requires strong leadership, practical decision-making, effective communication, and the ability to manage several operational priorities at once. The right candidate will take ownership of issues, provide direction when needed, and ensure that important concerns are addressed, documented, or brought to management's attention.
Key Responsibilities
Shift Leadership & Field Operations
- Supervise and coordinate a team of up to 20 Security Officers and Patrol Drivers.
- Maintain awareness of personnel locations, patrol progress, staffing levels, and operational conditions throughout the shift.
- Oversee assignments across multiple locations and service contracts.
- Identify missed assignments, delayed patrols, unusual inactivity, and interruptions to scheduled operations.
- Adjust personnel assignments and available resources when priorities or coverage needs change.
- Respond to significant incidents and provide direction within assigned supervisory authority.
- Coordinate with the Security Operations Center, fellow supervisors, and management to maintain uninterrupted operations.
- Provide management with timely updates regarding shift performance and unresolved concerns.
Guard Mount & Personnel Deployment
- Lead shift-start Guard Mount meetings and confirm that assigned personnel are ready for duty.
- Verify attendance, uniforms, professional appearance, and required equipment.
- Review patrol routes, post instructions, special assignments, and client-specific expectations.
- Communicate safety reminders, reporting standards, and important operational updates.
- Confirm that each employee understands their responsibilities before deployment.
- Address staffing shortages and communicate coverage concerns before they affect operations.
Scheduling & Staffing Coordination
- Prepare and maintain schedules for assigned officers and patrol drivers.
- Monitor attendance, punctuality, availability, and employee scheduling restrictions.
- Arrange coverage for call-offs, unexpected absences, and open assignments when possible.
- Identify staffing gaps and communicate anticipated hiring needs to management.
- Track vacancies, turnover, and availability concerns that may affect shift coverage.
- Escalate staffing shortages that create a risk to operational or contractual commitments.
Radio Communication & Employee Accountability
- Maintain active communication with field personnel using company radios and approved communication devices.
- Conduct radio checks and confirm employee availability when necessary.
- Ensure assigned officers understand proper radio procedures and communication expectations.
- Monitor updates regarding route progress, incidents, delays, and requests for assistance.
- Follow up promptly when an employee becomes unexpectedly unreachable.
- Coordinate personnel and resources during situations requiring additional support.
- Maintain clear, professional radio communication and reinforce the same standards across the team.
Patrol Route & Runsheet Management
- Review and maintain patrol runsheets and assigned route instructions.
- Confirm that officers understand required visits, patrol expectations, and completion standards.
- Monitor route progress and identify delays or missed locations.
- Investigate significant route deficiencies and determine whether corrective action is needed.
- Help personnel prioritize assignments when unexpected events affect their schedules.
- Reassign available resources when authorized to support route completion.
- Address recurring time-management or patrol-performance concerns.
- Report significant service deficiencies and potential client-impacting issues to management.
Employee Supervision & Performance
- Set clear expectations for conduct, attendance, communication, and job performance.
- Monitor individual and team performance against established company standards and performance indicators.
- Provide constructive feedback, coaching, and documented counseling when appropriate.
- Conduct performance reviews and recommend corrective action in accordance with company policy.
- Identify employees who may benefit from additional instruction or remedial training.
- Follow up to determine whether performance concerns have been corrected.
- Recognize strong employee performance and communicate noteworthy contributions.
- Handle personnel matters fairly, professionally, and confidentially.
Equipment & Inventory Control
- Confirm that employees have the equipment needed for their assignments, including radios, company phones or tablets, body-worn cameras, chargers, keys, access devices, and required safety equipment.
- Check equipment readiness before deployment whenever practicable.
- Maintain accurate records of issued, returned, missing, and damaged equipment.
- Ensure established equipment checkout and return procedures are followed.
- Address basic equipment problems when appropriate and arrange replacements when authorized.
- Report unresolved equipment failures, shortages, or safety-related deficiencies to management.
- Complete required daily inventory checks and communicate upcoming supply needs.
Report Review & Quality Assurance
- Review employee activity logs, patrol reports, and incident documentation for accuracy and completeness.
- Check that required photographs and supporting details are included when applicable.
- Follow up on missing, late, or incomplete reports.
- Return deficient documentation for correction when appropriate.
- Provide coaching to improve report quality and consistency.
- Escalate serious documentation failures or recurring issues that may affect service delivery.
Driver Safety & Vehicle Oversight
- Monitor driving performance using available company systems and established safety indicators.
- Address unsafe driving practices and recurring concerns through coaching or additional training.
- Recommend corrective action for serious or repeated driving violations in accordance with company policy.
- Ensure vehicle accidents, damage, defects, and maintenance issues are reported and documented.
- Reinforce safe driving practices and remind employees that schedule pressure never takes priority over safety.
Training & Employee Development
- Orient newly assigned personnel to routes, post orders, equipment, and communication procedures.
- Explain reporting expectations, safety requirements, and company operating standards.
- Evaluate new employees during field training and communicate progress.
- Provide or arrange remedial instruction when performance deficiencies are identified.
- Document training activities and follow up to assess improvement.
- Serve as a field resource for employees working across different assignments.
Timesheets & Administrative Responsibilities
- Review and approve assigned employee timesheets daily.
- Compare reported hours with schedules and available operational records.
- Investigate discrepancies and correct them when possible before payroll deadlines.
- Address recurring timekeeping problems and escalate unresolved issues.
- Monitor company email during duty hours and respond to communications requiring acknowledgment or action.
- Complete management follow-ups within established deadlines.
- Use direct communication channels for urgent operational matters.
Daily Sergeant Reporting
- Submit a Daily Sergeant Report at the end of the shift or by the established deadline.
- Summarize staffing levels, attendance, coverage concerns, and hiring needs.
- Document significant incidents, route deficiencies, and employee performance matters.
- Include coaching, corrective action, training, and report-quality concerns.
- Identify driving issues, vehicle conditions, equipment problems, communication failures, and inventory shortages.
- Highlight client-impacting concerns and outstanding matters requiring management attention.
- Include notable positive employee performance and recommended follow-up when appropriate.
- Ensure management receives a clear and accurate account of the shift.
Required Qualifications
- Must be at least 21 years old.
- Valid driver's license.
- Acceptable driving record when operation of a company vehicle is required.
- At least two years of supervisory, security, military, law enforcement, patrol, or comparable leadership experience preferred.
- Ability to lead and coordinate up to 20 employees working independently across multiple locations.
- Strong verbal, written, and two-way radio communication skills.
- Ability to organize competing priorities and make timely decisions with limited direct supervision.
- Strong planning, scheduling, and time-management abilities.
- Confidence in providing employee feedback and handling performance-related conversations.
- Ability to review reports and identify documentation errors or missing information.
- Basic computer proficiency and willingness to learn scheduling, reporting, fleet, communication, and workforce-management systems.
- Dependable attendance and punctuality.
- Ability to work effectively in an overnight, field-based supervisory environment.
The Sergeant is expected to take an active role in resolving routine operational problems rather than simply reporting them. Issues within the position's authority should be addressed promptly, while matters requiring management approval must be communicated with relevant details and recommended next steps.
Performance in this role will be evaluated in part by the readiness, accountability, communication, development, and overall performance of the assigned team.
Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
