Customer Account ManagerChemical Strategies
Job Summary
Looking for a career and not just another job? We are adding more people to our team!
Apply now!
We are a growing company that seeks to add the most talented people to our team. We are dedicated to providing logistics and procurement management to private companies, defense contractors and government agencies. The position will involve working in an office setting at a chemical warehouse and managing interaction with large, multinational customers.
JOB DESCRIPTION:
Account Managers are accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Sales, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.
Account Managers require expertise to quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.
Account Managers require the capacity to be problem-solvers who can work independently and utilize strong listening, speaking and decision-making skills. These individuals must have the ability to work in a fast-paced environment and have confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
DUTIES INCLUDE:
Order processing, order tracking, record keeping, building customer relationships, and project management. Communicates with customers and suppliers by phone, email and/or proprietary order systems. Manages customer and /or supplier complaints concerning pricing, billing or services rendered, referring complaints of service failures to designated departments for investigation.
Creates bill of ladings, arranges and determines shipping, instructs warehouse on documentation labeling and delivery of products, generates and collects COC, COA paperwork, and quality documents if required. Solicits sale of new or additional products and services.
CANDIDATE MUST HAVE THE FOLLOWING SKILLS:
- Proficiency in MS Software a must!
- Experience with Salesforce/SAP/NetSuite/Chempax, Excel proficient, Microsoft Office Suite
- Excellent interpersonal skills with a passion for collaboration
- Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment
- Excellent attention to detail and accuracy
- Strong problem solving and organizational skills
- Excellent time management skills
- Punctual, dependable and seeking long term employment
REQUIRED:
- Bachelor’s degree (B. A.); OR equivalent from four-year College or technical school;
- OR 2+ years of experience in Customer Service, Customer Success, or a similar discipline;
OR 5+ years of relevant professional experience, Chemical Distribution is a plus. - Currently reside in the bay area, CA and be able to commute daily to our headquarters in San Leandro, CA.
- Purchasing experience a plus
- Knowledge of Chemicals a plus
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance
- Paid Time Off (Vacation, Sick & Holidays)
- Competitive pay $20 to $25 per hour DOE
- Full Time
If you meet all the above requirements, please submit your resume. Apply now!
Background check required.
Warehouse/Office located in San Leandro, California. Please do not apply if you currently live out of state.
Please email cover letter and resume to jobs@ChemicalStrategies.com or apply on ZipRecruiter here!
About the Company
Chemical Strategies, Inc. is an industry-leading chemical distributor, supply management company, and third-party logistics provider. We specialize in providing a full range of chemicals and associated materials in all packages, sizes, and grades. Our customers include private high technology companies in industries that include Aerospace, Defense Contracting, R&D and Semiconductor manufacturing.
Chemical Strategies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability.
