Archive Job CoachDK Advocates (Dorothy Kret & Associates)

Position Overview

The Archive Job Coach provides hands-on training and support to clients participating in the Work Adjustment Training (WAT) program. This role develops clients' technical, professional, and workplace skills to promote successful employment. The Job Coach fosters a positive, culturally sensitive, trauma-informed environment while supporting client growth, maintaining worksite operations, and ensuring compliance with agency policies and safety standards.

Essential Duties and Responsibilities

1. Provide hands-on job coaching and training in digitization, scanning, media processing, and the safe handling of photographs, documents, maps, videos, vinyl, and other materials.
2. Develop clients' workplace readiness and soft skills, including communication, time management, organization, stress management, problem-solving, customer service, and professional conduct.
3. Support clients in customer interactions, resolving routine concerns professionally and escalating complaints to the Archive Manager as appropriate.
4. Teach and reinforce safe work practices, proper equipment use, and compliance with DKA safety procedures and applicable OSHA requirements.
5. Assist clients with gathering information for customer invoices using Wave Receipt; prepare receipts only when necessary and as delegated by the Archive Manager.
6. Monitor worksite supplies and inventory and communicate needs to the Archive Manager.
7. Perform essential archive duties when clients are absent to maintain operational continuity.
8. Complete accurate and timely documentation, including client progress and case management notes, monthly reports, timesheets, and incident reports.
9. Attend client care coordination meetings and scheduled biweekly staff meetings.
10. Report serious incidents within 24 hours and seek supervision for concerns outside the scope of the position.
11. Maintain confidentiality of client and customer information in accordance with HIPAA, applicable copyright laws, and agency policies.
12. Communicate requests related to accommodations, workers' compensation, equipment, and benefits to the Archive Manager or CFO.
13. Accurately record work hours in iSolved and promptly communicate attendance, scheduling, and PTO needs.
14. Perform other duties as assigned to support clients and agency operations.

Agency-Wide Responsibilities

• Maintain confidentiality and demonstrate ethical, respectful, culturally sensitive, and trauma-informed interactions.
• Promote client advocacy, teamwork, professionalism, and a safe, clean, welcoming work environment.
• Follow all DKA policies, procedures, applicable regulations, and professional standards, including the NASW Code of Ethics where applicable.
• Complete required agency, Relias, and behavioral health technician (BHT) training and maintain applicable credentials.
• Communicate promptly, maintain punctuality, and support other teams or agency operations as needed.

Required Skills and Abilities

• Strong coaching, teaching, communication, documentation, and organizational skills.
• Ability to adapt instruction to different learning styles and support individuals with disabilities or behavioral health challenges.
• Knowledge of vocational rehabilitation services, job development, workplace expectations, and employment readiness.
• Ability to manage group dynamics, respond appropriately to emergencies, and advocate for client needs.
• Proficiency with Microsoft Office and related computer applications.
• Ability to work independently, collaborate effectively, and adapt to changing client and operational needs.

Required Education and Experience

• High school diploma or GED.
• At least one of the following:
  • Associate's degree or higher in social work, behavioral health, or a related field.
  • Peer or Recovery Support Specialist certification.
  • At least one year of related industry experience.

Regulatory and Credentialing Requirements

• Obtain fingerprint clearance within 90 days of hire.
• Pass a background check and pre-employment drug screening.
• Maintain current CPR and First Aid certification or obtain certification upon hire.
• Complete required Relias and BHT training and maintain compliance with applicable Arizona Department of Health Services requirements.

Work Environment and Physical Requirements

• This is an onsite, client-facing position. Remote-work accommodations require CEO approval for a limited duration, with the expectation of returning to onsite work afterward.
• Prolonged periods of sitting, computer use, and desk work.
• Ability to lift up to 50 pounds as needed in Archive and PakMail work environments.