Automotive Service AdvisorChapman Automotive Group

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Not-remote
Full-time
Total comp
Expected total yearly pay with bonus and equity at target, including any base pay.
Salary
Phoenix, AZ

Job Summary

Job Title: Automotive Service Advisor
Company: Chapman Hyundai Phoenix
Address: 999 W Bell Rd, Phoenix, AZ 85023
Schedule: Monday-Friday
Pay: Uncapped Commission

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

Our Chapman Hyundai Phoenix location is currently seeking an experienced Service Advisor to join our Service Department. In this role, you will serve as the liaison between customers and technicians, helping customers understand their vehicle maintenance needs while delivering an exceptional service experience.

Responsibilities

Schedule, confirm, and prepare for customer service appointments
Determine vehicle service needs based on customer feedback, inspections, and mileage
Create repair orders with accurate cost and time estimates
Communicate with technicians and parts associates to ensure timely completion of repairs
Monitor repair progress and provide customers with updates throughout the service process
Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly

Qualifications

Must be at least 20 years of age
Positive attitude with a passion for providing exceptional customer service
Ability to multi-task in a fast-paced customer service environment
Previous Service Advisor experience preferred
Excellent interpersonal and customer service skills
Strong communication skills with the ability to explain vehicle service needs clearly
Strong organizational and time management abilities
Proven ability to achieve sales goals
Valid driver’s license with a clean driving record
Must pass a pre-employment background check and drug screen

Compensation & Perks