Sales Support SpecialistM.R. Tanner Construction

Full Job Description

At MR Tanner, the Sales Support Specialist provides assistance to the sales team to ensure
clients and prospects are satisfied with the sales department and the company’s
performance. They’ll complete clerical and administrative duties for the sales team, like
scheduling meetings and appointments, answering client questions and informing
customers of their job status, along with managing and maintaining client portals and
ensuring compliance. Additionally, Sales Support Specialists are responsible for gathering
lists of sales leads and distributing them equally to sales team members.

A Sales Support Specialist assists clients through each step of the sales process, helping them
resolve any concerns or questions they may have while processing orders efficiently. They
support and identify and create lists of potential clients while maintaining databases of sales.
Additional responsibilities of a Sales Support Specialist may include:

Essential Duties & Responsibilities 
Including the following. Other duties may be assigned.

• Establish and maintain an excellent customer service and sales relationship with all
  prospects, clients, and vendors
• Ensure initial lead and proposal follow up is timely and appropriate
• Create and track the status of leads to ensure quality results in the time scheduled
• Assist in the tracking of gains/losses of new clients through lead qualification processes
• Attend sales meetings, company meetings, and other sales team and company
  functions
• Prepare and deliver sales performance metrics and pipeline development
  plans/reports to the Director of Sales/Sales Manager as needed

Qualifications & Requirements:

• Bachelor’s/Associates degree preferred
• Minimum 2 years customer service or related market/business experience
• Prior experience successfully working in metrics driven environment
• Strong communication and relationship skills
• Excellent interpersonal and communication skills
• Strong customer orientation
• Must be able to work under pressure in a fast-paced environment
• Ability to make recommendations and implement process improvements
• Positive attitude towards change and growth that supports B2B best business practices
• Working knowledge of CRM systems and MS Office products

Compensation and Benefits:

• Competitive base salary + commission structure
• Performance bonuses
• Travel reimbursement
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off

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