Bilingual Customer Service RepresentativePenske Automotive Group

Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group

Love helping people? Looking for more than just a job?

Join Penske Automotive Group's Customer Care Team and become the first point of contact for our guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

Why Join Penske?

Career Growth Starts Here

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities

Fast-Track Your Earnings

In addition to the $20 or $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

• Up to $125/month Speed to Answer Bonus

• Additional $1/hr Quality & Call Performance Bonus

That's up to an additional $300 per month in bonus opportunities on top of your regular pay.

Comprehensive Benefits

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off & Holidays

Full Job Description: The Human Touch

• Answer inbound customer calls

• Assist customers with general questions

• Accurately document customer interactions

• Provide outstanding customer service in a fast-paced environment

• Navigate multiple systems while maintaining attention to detail

• Deliver an exceptional experience to every guest, every time

What We're Looking For

• Positive, professional communication skills

• Strong customer service mindset

• Ability to multitask and work efficiently in a fast-paced environment

• Comfortable navigating multiple computer systems

• Detail-oriented, dependable, and team-focused

• Call center or customer service experience is a plus, but not required

• Bilingual English/Spanish candidates are encouraged to apply

Apply today and discover why Penske Automotive Group is a great place to build your future.

Requirements: High School Diploma or GED

Penske Automotive Group , headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 37682

Position Code: 712802

Type: Full-time

Dealership: Penske Automotive Operations

Location Address: 7450 W Orchid Lane

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.