Senior Service Desk AnalystEP Wealth Advisors

EP Wealth Advisors (EPWA) is a wealth management advisory firm with over $49.1 billion as of June 30, 2026, serving predominately high net worth individuals. EPWA fosters an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.

As a member of our growing Information Technology team, the Senior Service Desk Analyst provides support for applications, user account administration, and Tier 2/3 enterprise application support. The Senior Service Desk Analyst is responsible for ensuring timely and effective resolution of IT-related issues, maintaining high levels of client satisfaction, and providing a senior level of technical and business acumen. This role engages with the managed service provider (MSP) responsible for ticket triage and Level 1 support, serving as a technical escalation point and contributing to support playbooks that expand the range of tickets the MSP can resolve.