Order Entry Specialist (Japenese speaker)Mettler Toledo

Perform Email Triage as needed, containing enquiries, orders & complaintsAcknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelinesExecute and manage order processing transaction accurately and promptlyBilling plan/ downpayment creation during order entryIdentify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptlyWhere appropriate, implement preventive measures to avoid recurrencePerform housekeeping activities for open ordersReceive and carry out directions as provided by team leaderAlways demonstrate accuracy of workReview documentation and work according to procedures laid outSchedule work to be completed within set timeframesCommunicate with teams/peers and team leaders to optimize work completionEnsure company guidelines and policies are always metAchieve Key Performance Indicators (KPI’s) and meet Development PlanSupport service and customer priority strategiesSupport cost reduction and/ or process improvement initiatives