Communications CRM Coordinator (Volunteer)National High School Conservatives of America

Position OverviewThe Communications amp; CRM Coordinator (CMEA) is responsible for supporting NHSC’s email communication, user account administration, and CRM operations.The CMEA helps ensure NHSC’s email systems and CRM remain organized, functional, accurate, and aligned with organizational communication needs. This position supports email campaigns, newsletters, templates, automated communications, CRM workflows, contact segmentation, reporting, forms, and user account support.The CMEA works closely with the Chief Technical Officer and coordinates with organizational leadership when email or CRM activities involve communications, operations, marketing, events, membership, or organizational announcements.This position is particularly suitable for applicants interested in communications, marketing, customer relationship management, email marketing, business technology, information systems, or digital communications.ResponsibilitiesUser Accounts amp; PermissionsEnsure users can access their assigned accounts.Create new user accounts when requested.Assign appropriate permissions and account information.Review account access when responsibilities change.Contact the CTO when permission requirements are unclear or when elevated access is needed.User Account TroubleshootingAssist users who cannot access their accounts.Troubleshoot basic login and account-access issues.Identify account problems and determine when technical support is required.Document recurring account-access issues for follow-up.Email CampaignsCreate and prepare email campaigns promoting NHSC programs, events, announcements, products, services, or other organizational activities.Coordinate campaign content and timing with the COO, CTO, and CMO.Prepare recipient lists and campaign settings.Review emails for accuracy before sending.Track campaign performance and provide reports.NewslettersCreate and distribute newsletters to keep members informed about NHSC activities.Organize newsletter content and scheduling.Coordinate newsletter information with the COO, CTO, and CMO.Review newsletters for accuracy, formatting, and links before distribution.Track newsletter performance.Email TemplatesCreate standardized email templates for staff use.Maintain templates for common communication needs.Ensure templates contain accurate organizational information.Update templates when organizational information or communication needs change.Coordinate technical changes to templates with the CTO.Email SignaturesCreate email signatures for new NHSC members and staff.Update existing email signatures when information changes.Maintain consistent formatting and organizational information across signatures.Ensure signatures contain current contact and organizational details.Automated EmailsCreate automated emails for reminders, promotions, announcements, follow-ups, and recurring communications.Schedule automated communications based on organizational needs.Review automated emails to ensure content and timing are correct.Monitor automated email activity and address issues when they occur.CRM WorkflowsBuild and maintain CRM workflows for organizational communication and processes.Configure actions, triggers, notifications, and follow-up steps within the CRM.Test workflows before they are placed into active use.Review workflows periodically to ensure they continue working correctly.CRM PipelinesCreate and maintain CRM pipelines for organizational processes.Configure pipeline stages based on approved NHSC processes.Keep pipeline structures organized and easy for authorized users to understand.Report pipeline issues or requested structural changes to the CTO.Contact SegmentationCreate and maintain CRM contact segments based on approved communication needs.Organize contacts according to relevant categories, groups, interests, membership status, or communication requirements.Ensure segments are used correctly when sending targeted communications.Follow-Up AutomationCreate automated follow-up processes for emails, forms, events, inquiries, and other CRM activities.Configure reminders and follow-up actions.Test follow-up automation to ensure messages and actions occur at the correct stages.Monitor automated follow-up processes for errors.Email ReportingMonitor email campaign performance.Prepare reports covering metrics such as delivery, opens, clicks, responses, and other available performance data.Identify communication trends and recurring issues.Provide reports to organizational leadership when requested.CRM ReportingCreate and maintain CRM reports based on organizational needs.Generate reports related to contacts, pipelines, workflows, communication activity, and other CRM processes.Ensure reports use accurate CRM information.Provide requested CRM reports to authorized leadership.Forms Connected to the CRMCreate and maintain forms connected to the CRM.Ensure submitted information reaches the correct CRM records or workflows.Test forms before launch.Troubleshoot form-to-CRM connection issues.Coordinate major form or CRM changes with the CTO.Communication WorkflowsBuild and maintain communication workflows for recurring organizational processes.Connect email communications with approved CRM processes.Coordinate communication timing, triggers, follow-ups, and notifications.Test communication workflows before implementation.CRM TroubleshootingTroubleshoot basic CRM problems reported by users.Identify workflow, pipeline, form, automation, and access issues.Resolve issues within assigned responsibilities.Escalate technical or system-level problems to the CTO.Document recurring CRM issues and recommended solutions.