Deputy Manager - CollectionsMettler Toledo

• Lead and manage a team of approximately 20 collectors responsible for driving collections and reducing outstanding accounts receivable balances. • Demonstrate strong experience in managing US-based customers and stakeholders, ensuring effective communication and relationship management across multiple business units. • Possess operational experience in US collections and/or customer service operations, including both voice and email-based engagement models. • Take end-to-end ownership of the collection’s portfolio, with a strong focus on resolving past-due receivables, particularly in higher aging buckets (30+, 60+, and 90+ days overdue). Ensure achievement of productivity, effectiveness, and quality metrics as defined by management. • Monitor and communicate portfolio performance, including key metrics such as Promises to Pay (PTP), disputes, escalations, aging trends, collection effectiveness, and ongoing follow-ups. • Drive collections strategy through regular reviews, root cause analysis, and implementation of action plans to improve cash flow and reduce delinquency. • Collaborate with the MIS and Analytics team to develop and enhance dashboards, reports, and visualizations that provide actionable insights into portfolio performance and operational challenges. • Partner with the Process Automation and Digital Transformation teams to identify automation opportunities, define business requirements, and support implementation of process improvements. • Work closely with the Cash Application team to investigate and resolve unapplied cash, unidentified receipts, deductions, and other payment allocation issues impacting collections performance. • Ensure compliance with company policies, internal controls, and customerspecific collection procedures. • Coach, mentor, and develop team members through regular performance reviews, training, and feedback sessions to drive engagement and operational excellence.