Test Engineer ProfessionalMettler Toledo

Serve as the primary L3 incident owner and escalation lead for assigned products; manage endto-end technical resolution for high-severity incidents. Lead incident triage and cross-team coordination; act as incident commander or triage lead as needed. Investigate, troubleshoot, root cause, and resolve complex technical issues across distributed client-server environments. Manage and support backup, archive, and restore processes for application data and system configurations. Create, maintain, and curate support artifacts such as knowledge base articles, troubleshooting guides, diagnostic scripts, runbooks, and known error records. Liaise with Support groups, Market Organizations, Product Owners, R&D, and Customers to ensure timely resolution, change implementation, and product quality improvements. Mentor, train, and upskill junior engineers; drive continuous improvement of support processes and technical capabilities across the team. Support market organizations in customer projects, both on-site and off-site, including system architecture proposals, implementation plans, installations, configuration, and validation activities. Provide pre-sales technical guidance and contribute to solution design for customer deployments. Support product testing, issue reproducibility, fix/patch verification, validation, and release readiness activities. Produce technical documentation and training materials for internal teams, market organizations, and customers. Participate in on-call rotations and be available for critical escalations as required. Prepare and deliver training for market organizations and end customers.