VCS Training and Documentation SpecialistRohde & Schwarz
Job Summary
- What Will You Do
- Take full ownership of this new position by defining training workflows, standards, and best practices from the ground up for both the internal team as well as external clients.
- Design and develop comprehensive training programs (needs analysis, instructional design, and evaluation) for complex IP-based communication systems.
- Adapt curricula to develop and deliver technical training sessions for customers on VCS system operation, maintenance and best practices. This includes virtual webinars, on-site workshops, e-learning modules, or fully customized programs tailored to client needs.
- Act as a brand ambassador and lead trainer, conducting engaging sessions for internal staff (onboarding & upskilling) and external international clients.
- Create, maintain, and continuously improve technical documentation, user manuals, FAQs, troubleshooting guides, and both internal and external knowledge-base content.
- Collaborate with the System Engineering team to gather technical data and transform it into polished, professional, and visually appealing documentation.
- Track and analyze training participation, effectiveness (via feedback surveys and metrics), knowledge-base usage, and training-related support tickets.
- Prepare reports and provide insights/recommendations to improve training programs and reduce recurring customer issues.
- Monitor the impact of training activities and proactively update materials to reflect the latest product innovations and client feedback.
- Identify opportunities to enhance customer education processes, documentation standards, and knowledge-sharing workflows.
- Implement efficiency measures and drive continuous improvement in how support knowledge is created and transferred.
- Internal Training for team members and new joiners, employee business onboarding within the team.
