Director / Senior Director / AVP – Recruitment Operations & Workforce DeliveryHurix Digital

Key Responsibilities: ● Build and lead domain-wise recruitment pods for Content, Technology, AI Data Services, SMEs, freelancers, gig workforce, and bulk hiring. ● Partner with business and delivery leaders to understand client staffing needs, project timelines, skill requirements, and fulfilment risks. ● Create cost-effective hiring strategies that improve recruitment ROI, reduce cost per hire, and increase recruiter productivity. ● Manage large-scale hiring for roles across course development, instructional design, SMEs, technology, AI data services, BPO-style operations, and project-based delivery. ● Develop strong sourcing channels through direct hiring, vendors, freelance platforms, institutions, communities, referrals, and talent pools. ● Build and manage a reliable vendor and partner ecosystem for niche, bulk, freelance, and gig workforce requirements. ● Drive recruitment governance through dashboards, daily/weekly reviews, hiring funnels, ageing reports, cost analysis, and fulfilment tracking. ● Improve key hiring metrics such as time to fill, quality of shortlist, offer-to-join ratio, source ROI, vendor performance, and joining conversion. ● Mentor and develop recruiters into business-aligned talent delivery partners. ● Ensure compliance in contracts, onboarding, background checks, NDAs, vendor agreements, freelancer documentation, and client-specific requirements. Qualifications & Experience: ● 12–18+ years of experience in recruitment operations, talent acquisition, workforce delivery, staffing, RPO, BPO hiring, IT hiring, gig hiring, or freelance workforce management. ● Proven experience in handling high-volume hiring along with niche lateral hiring. ● Experience in BPO, KPO, IT services, EdTech, content services, AI data services, staffing, managed services, or outsourcing environments. ● Strong understanding of permanent, contractual, freelance, consultant, vendor, and gig workforce hiring models. ● Ability to build recruitment teams, pods, dashboards, sourcing channels, and hiring governance from the ground up. ● Strong commercial mindset with experience in cost-per-hire optimization, vendor ROI, recruiter productivity, and hiring efficiency. ● Excellent stakeholder management skills with the ability to work closely with CEOs, Business Heads, Delivery Leaders, HR, Finance, Legal, and Procurement. ● Strong data orientation and comfort with recruitment MIS, dashboards, hiring metrics, ATS, job portals, LinkedIn, and AI-enabled sourcing tools. What Will You Be Like? ● Thinks beyond recruitment and understands workforce delivery as a business lever. ● Can balance speed, quality, cost, and compliance. ● Is comfortable with scale, urgency, ambiguity, and aggressive timelines. ● Can work strategically with leaders and hands-on with recruiters. ● Brings structure, discipline, and data into high-volume hiring environments. ● Has strong vendor negotiation, sourcing, and fulfilment instincts. ● Can create hiring models that are practical, scalable, and commercially viable. ● Builds trust with business teams by delivering consistently. ● Leads with ownership, maturity, resilience, and execution focus. Success Measures ● Hiring fulfilment against business demand ● Time to fill critical and volume roles ● Cost per hire and cost per productive resource ● Recruiter productivity ● Source-wise and vendor-wise ROI ● Offer-to-join and joining conversion ● Quality of shortlist and selection ratio ● Freelance and gig workforce availability ● Vendor performance and replacement support ● Business stakeholder satisfaction Ideal Candidate Background ● This role is ideal for someone who has led recruitment operations or workforce delivery in one or more of the following environments: ● BPO / KPO / BPM | IT Services | EdTech | Content Services | AI Data Services | Staffing / RPO | Gig Workforce Platforms | Managed Services | Outsourcing Firms ● The ideal person will bring the mindset of a recruitment leader, the discipline of an operations leader, and the commercial sharpness of a business partner. Disclaimer: You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information. How to Apply: Interested candidates are encouraged to send their resume and a cover letter detailing their relevant experience and accomplishments to recruitment@kitaboo.com