Residential Group Home Case Manager - AnchorageHearts and Hands of Care
Job Summary
RESIDENTIAL GROUP HOME CASE MANAGER
BASIC FUNCTION
The Residential Group Home Case Manager coordinates case management and day-to-day residential support for individuals living in assigned group homes. The position maintains accurate client and home records; monitors health, safety, service delivery, and regulatory compliance; supports and guides residential staff; communicates with individuals, guardians, families, care coordinators, medical providers, and state representatives; and assists with intakes, transitions, audits, licensing/inspection activities, and quality assurance. The position may provide direct coverage during emergencies or staffing shortages and must remain group-home compliant.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Case Management and Individual Support
• Serve as a primary point of contact for individuals, legal representatives, guardians, family members, care coordinators, and members of the support team.
• Process new intakes and maintain required intake, eligibility, assessment, transfer, and service documentation.
• Prepare documentation for and participate in initial, annual, expedited, and amendment-related assessments or reviews.
• Coordinate and document admissions, move-ins, transfers, discharges, and move-outs for assigned residential homes.
• Schedule and complete required home visits and team meetings; document follow-up needs and monitor completion.
• Coordinate supplies, adaptive equipment, medical products, and other approved resources requested for individuals.
• Assist with service-related forms, timesheets, authorizations, fair hearings, and correspondence with the State of Alaska as assigned.
• Promote individualized services, informed choice, dignity, privacy, community participation, and the least restrictive supports appropriate to each person.
Residential Operations and Staff Support
• Monitor daily residential operations and communicate priorities, changes, and follow-up needs to residential staff and supervisors.
• Provide guidance and training to residential staff regarding individual support needs, documentation, agency policies, emergency procedures, and assigned program requirements.
• Review staff schedules, training records, credentials, and home assignments for completeness; promptly elevate gaps to the appropriate supervisor.
• Review residential documentation for timeliness, accuracy, consistency, and service-plan alignment; request and track corrections when needed.
• Provide or coordinate emergency shift coverage when required and within the employee’s training and qualifications.
• Participate in staff meetings, transition meetings, and quality improvement activities.
Documentation, Health and Safety, and Quality Assurance
• Maintain complete and organized electronic and paper records, including client files, resident binders, home binders, and required records in Therap or other approved systems.
• Monitor documentation related to medication administration, medical appointments, health-care follow-up, incident reporting, service delivery, individual funds, and personal property.
• Complete and submit critical incident reports and other mandatory reports within required timelines; immediately escalate urgent health, safety, welfare, or rights concerns.
• Assist with record requests, internal reviews, audits, investigations, corrective action follow-up, and quality-assurance activities.
• Protect confidential and sensitive information in accordance with HIPAA, agency policy, and applicable requirements.
• Organize and prioritize a high volume of assignments while meeting deadlines and maintaining accurate records.
Group Home and Regulatory Compliance
• Monitor assigned assisted living homes for compliance with licensing requirements, Medicaid waiver expectations, CMS requirements, contracts, agency policy, and applicable state and federal regulations.
• Maintain required records for each home, individual, and residential staff member, including safety, training, certification, and compliance documentation.
• Assist Residential Licensing and agency leadership with initial licensing, renewals, inspections, plans of correction, and ongoing certification activities.
• Complete routine home checks for safety, cleanliness, emergency preparedness, required postings, supplies, and documentation; promptly report and track deficiencies.
• Monitor required staff qualifications and training, including background clearances, CPR/First Aid, medication administration, incident reporting, restrictive intervention, and other assigned training requirements.
• Follow fiscal safeguards and agency procedures when monitoring individual funds, purchases, receipts, and reconciliations.
Professional and Organizational Responsibilities
• Conduct all work professionally and respectfully, consistent with the values and culture of Hearts & Hands of Care, Inc.
• Communicate effectively with internal and external partners and respond to concerns with tact, accuracy, and appropriate urgency.
• Work independently and collaboratively on special projects and ongoing assignments.
• Assist the Residential Program Supervisor, Program Director, Program Administrator, Chief Executive Officer, and other leadership as assigned.
• Perform other duties as assigned based on program needs, emergencies, staffing, workload, or regulatory changes.
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong interpersonal, customer service, problem-solving, and conflict-resolution skills.
• Knowledge of confidentiality and HIPAA requirements and the ability to safeguard medical and personal information.
• Working knowledge of residential services, person-centered practices, documentation standards, health and safety monitoring, and incident reporting.
• Ability to learn and use Therap and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Effective written and verbal communication skills, including professional documentation and follow-up.
• Excellent organization, time management, proofreading, and attention to detail.
• Ability to follow oral and written instructions, establish priorities, meet deadlines, and manage competing demands in a fast-paced environment.
• Ability to work independently, collaborate with a team, maintain appropriate boundaries, and use sound professional judgment.
• Ability to travel between assigned residential locations and respond to urgent program needs.
MINIMUM QUALIFICATIONS
• High school diploma or GED and at least two years of experience in the healthcare, disability services, residential services, or closely related field.
• Must be at least 21 years of age.
• Valid Alaska driver’s license and ability to meet agency driving requirements.
• Ability to pass all required criminal background checks and maintain required clearances.
• Ability to meet all group-home compliance, training, and credential requirements before working independently.
• Experience handling confidential and sensitive matters with professionalism, tact, and diplomacy.
• Ability to interact effectively with individuals at all levels of the organization and with external partners.
PREFERRED QUALIFICATIONS
• Experience supporting individuals who receive Medicaid waiver or assisted living services.
• Experience with Therap, residential documentation, medication records, licensing standards, audits, or quality assurance.
• Previous case management, lead staff, or residential coordination experience.
WORK ENVIRONMENT AND PHYSICAL EXPECTATIONS
• Work is performed in office and residential group-home settings, with regular travel between assigned locations.
• The schedule may include extended hours, evenings, weekends, emergency coverage, and on-call responsibilities based on program needs.
• The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including routine computer and documentation work and movement throughout residential settings.
| JOB TITLE | Residential Group Home Case Manager | SALARY | DOE |
| REPORTS TO | Residential Program Supervisor / Program Director | STATUS | Full-Time |
| LOCATION | Assigned Residential Group Home(s) | SCHEDULE | Business hours; evenings, weekends, travel, and on-call as needed |
BASIC FUNCTION
The Residential Group Home Case Manager coordinates case management and day-to-day residential support for individuals living in assigned group homes. The position maintains accurate client and home records; monitors health, safety, service delivery, and regulatory compliance; supports and guides residential staff; communicates with individuals, guardians, families, care coordinators, medical providers, and state representatives; and assists with intakes, transitions, audits, licensing/inspection activities, and quality assurance. The position may provide direct coverage during emergencies or staffing shortages and must remain group-home compliant.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Case Management and Individual Support
• Serve as a primary point of contact for individuals, legal representatives, guardians, family members, care coordinators, and members of the support team.
• Process new intakes and maintain required intake, eligibility, assessment, transfer, and service documentation.
• Prepare documentation for and participate in initial, annual, expedited, and amendment-related assessments or reviews.
• Coordinate and document admissions, move-ins, transfers, discharges, and move-outs for assigned residential homes.
• Schedule and complete required home visits and team meetings; document follow-up needs and monitor completion.
• Coordinate supplies, adaptive equipment, medical products, and other approved resources requested for individuals.
• Assist with service-related forms, timesheets, authorizations, fair hearings, and correspondence with the State of Alaska as assigned.
• Promote individualized services, informed choice, dignity, privacy, community participation, and the least restrictive supports appropriate to each person.
Residential Operations and Staff Support
• Monitor daily residential operations and communicate priorities, changes, and follow-up needs to residential staff and supervisors.
• Provide guidance and training to residential staff regarding individual support needs, documentation, agency policies, emergency procedures, and assigned program requirements.
• Review staff schedules, training records, credentials, and home assignments for completeness; promptly elevate gaps to the appropriate supervisor.
• Review residential documentation for timeliness, accuracy, consistency, and service-plan alignment; request and track corrections when needed.
• Provide or coordinate emergency shift coverage when required and within the employee’s training and qualifications.
• Participate in staff meetings, transition meetings, and quality improvement activities.
Documentation, Health and Safety, and Quality Assurance
• Maintain complete and organized electronic and paper records, including client files, resident binders, home binders, and required records in Therap or other approved systems.
• Monitor documentation related to medication administration, medical appointments, health-care follow-up, incident reporting, service delivery, individual funds, and personal property.
• Complete and submit critical incident reports and other mandatory reports within required timelines; immediately escalate urgent health, safety, welfare, or rights concerns.
• Assist with record requests, internal reviews, audits, investigations, corrective action follow-up, and quality-assurance activities.
• Protect confidential and sensitive information in accordance with HIPAA, agency policy, and applicable requirements.
• Organize and prioritize a high volume of assignments while meeting deadlines and maintaining accurate records.
Group Home and Regulatory Compliance
• Monitor assigned assisted living homes for compliance with licensing requirements, Medicaid waiver expectations, CMS requirements, contracts, agency policy, and applicable state and federal regulations.
• Maintain required records for each home, individual, and residential staff member, including safety, training, certification, and compliance documentation.
• Assist Residential Licensing and agency leadership with initial licensing, renewals, inspections, plans of correction, and ongoing certification activities.
• Complete routine home checks for safety, cleanliness, emergency preparedness, required postings, supplies, and documentation; promptly report and track deficiencies.
• Monitor required staff qualifications and training, including background clearances, CPR/First Aid, medication administration, incident reporting, restrictive intervention, and other assigned training requirements.
• Follow fiscal safeguards and agency procedures when monitoring individual funds, purchases, receipts, and reconciliations.
Professional and Organizational Responsibilities
• Conduct all work professionally and respectfully, consistent with the values and culture of Hearts & Hands of Care, Inc.
• Communicate effectively with internal and external partners and respond to concerns with tact, accuracy, and appropriate urgency.
• Work independently and collaboratively on special projects and ongoing assignments.
• Assist the Residential Program Supervisor, Program Director, Program Administrator, Chief Executive Officer, and other leadership as assigned.
• Perform other duties as assigned based on program needs, emergencies, staffing, workload, or regulatory changes.
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong interpersonal, customer service, problem-solving, and conflict-resolution skills.
• Knowledge of confidentiality and HIPAA requirements and the ability to safeguard medical and personal information.
• Working knowledge of residential services, person-centered practices, documentation standards, health and safety monitoring, and incident reporting.
• Ability to learn and use Therap and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
• Effective written and verbal communication skills, including professional documentation and follow-up.
• Excellent organization, time management, proofreading, and attention to detail.
• Ability to follow oral and written instructions, establish priorities, meet deadlines, and manage competing demands in a fast-paced environment.
• Ability to work independently, collaborate with a team, maintain appropriate boundaries, and use sound professional judgment.
• Ability to travel between assigned residential locations and respond to urgent program needs.
MINIMUM QUALIFICATIONS
• High school diploma or GED and at least two years of experience in the healthcare, disability services, residential services, or closely related field.
• Must be at least 21 years of age.
• Valid Alaska driver’s license and ability to meet agency driving requirements.
• Ability to pass all required criminal background checks and maintain required clearances.
• Ability to meet all group-home compliance, training, and credential requirements before working independently.
• Experience handling confidential and sensitive matters with professionalism, tact, and diplomacy.
• Ability to interact effectively with individuals at all levels of the organization and with external partners.
PREFERRED QUALIFICATIONS
• Experience supporting individuals who receive Medicaid waiver or assisted living services.
• Experience with Therap, residential documentation, medication records, licensing standards, audits, or quality assurance.
• Previous case management, lead staff, or residential coordination experience.
WORK ENVIRONMENT AND PHYSICAL EXPECTATIONS
• Work is performed in office and residential group-home settings, with regular travel between assigned locations.
• The schedule may include extended hours, evenings, weekends, emergency coverage, and on-call responsibilities based on program needs.
• The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including routine computer and documentation work and movement throughout residential settings.
