Service Center Business Partner-RemoteIntoxalock

Who We Are:

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

The Service Center Business Partner role has a critical accountability to building and maintaining relationships with our service centers as well as internal and external partners including but not limited to: state liaisons, Marketing, and recruiting.  This role is responsible for ensuring our Service Center are satisfied with their Intoxalock partnership.  The Service Center Business Partner will also be expected to diffuse any escalated Service Center issues that may arise in a timely fashion. Lastly, this role will serve as a consultant to our Service Centers, in an effort to illustrate how our partnership can generate mutual value. 

What You’ll Be Doing: 

• Build and maintain lasting relationships with our Service Centers to assure retention - make decisions on factors impacting our ability to retain and be methodical on approach to determining the need to sever ties with a Service Center, in the best interest of the business. 
• Collaborate departmentally on impacts and/or changes effecting the team or our service centers
• Promptly respond to inquiries and ensure proper and appropriate follow-up
• Inbound and outbound calling to Service Centers for changes, impacts, opportunities, PDE retrieval, paid partner program, damage claims, invoices, or other projects as needed or assigned.
• Capture & act upon feedback from Service Centers, to further cultivate relationship
• Excellent communication and prioritization skills
• Respond to all incoming communications, could be via email, phone call or internally via zoom, or company approved texting application 
• Use of enhanced automation features through Zoho, Vision 360, or any other adopted company approved software/hardware
• All other duties as assigned.

What You’ll Bring to the Table:

• Bachelor's degree or equivalent experience (4 years). 
• Strong verbal (both in person and phone) and written communication skills that can be flexed to fit broad spectrum of situations
• Cross-functional collaboration
• May involve the need to travel (<10%) 
• Ability to prioritize numerous time-bound tasks and switch between tasks efficiently
• Strong attention to detail leading to high-quality work production
• Computer skills required include proficiency in Microsoft Outlook, Word and Excel
• Effective problem-solving skills used to identify efficiency, quality and/or service improvements to the work assigned