Senior Microsoft Dynamics 365 Administrator (Customer Engagement)Covenant Recruiter, LLC

A well-established mission-driven organization is seeking an experienced Senior Microsoft Dynamics 365 Administrator to lead the evolution of its Microsoft Dynamics 365 Customer Engagement platform.

This is far more than a traditional administrator role. You'll serve as the long-term platform owner, partnering with business leaders to design, improve, and expand a modern Dynamics environment supporting fundraising, customer service, marketing, and organizational operations.

If you enjoy building sustainable solutions, improving business processes, and owning the future direction of a mission-critical CRM platform, we'd love to hear from you.

What You'll Do

• Serve as the primary owner and administrator of the Dynamics 365 Customer Engagement platform.

• Configure and enhance Dynamics 365 Sales, Customer Service, and related CE applications.

• Design scalable business processes using Dataverse, Power Automate, and Power Platform.

• Partner with stakeholders to gather requirements and translate business needs into technical solutions.

• Manage security roles, environments, governance, and platform health.

• Create and maintain forms, views, dashboards, workflows, business rules, and customizations.

• Support integrations with Microsoft technologies and third-party applications.

• Improve data quality, reporting, and operational efficiency across the organization.

• Lead user adoption through training, documentation, and continuous process improvement.

We're interested in candidates who have experience with many of the following:

• Microsoft Dynamics 365 Customer Engagement (CE)

• Dynamics Sales

• Dynamics Customer Service

• Dataverse

• Power Platform

• Power Automate

• Model-Driven Apps

• Solution Management

• Security Roles

• Business Process Flows

• Power BI

• Microsoft 365

• Azure integrations

• Data migration

• CRM governance

• Platform administration

Experience with custom development, plugins, REST APIs, Azure Functions, KingswaySoft, SSIS, or Microsoft Fabric is welcomed but not required.

What We're Looking For

The ideal candidate will:

• Think like a platform owner rather than simply a system administrator.

• Enjoy improving business processes and solving organizational challenges.

• Be comfortable collaborating with both technical and non-technical stakeholders.

• Build scalable, maintainable solutions with a long-term mindset.

• Have strong communication and documentation skills.

• Take ownership and lead initiatives from concept through implementation.

Bonus Experience

• Nonprofit or ministry technology

• Fundraising or donor management systems

• Enterprise CRM implementations

• Microsoft certifications

• Power Platform or Azure certifications

Additional Information

• Remote within the United States.

• Full-time permanent position.

• No sponsorship or visa transfers available.