As an MSP Technician at Pidoxa, you will play a crucial role in delivering exceptional IT services to our clients. You will work as part of a dynamic team, supporting a wide range of businesses across various industries, and will have the opportunity to work with cutting-edge technology solutions.

In a typical day as an MSP Technician at Pidoxa, you begin by addressing urgent client requests and prioritizing support tickets. Whether remotely assisting clients with email server issues or performing on-site maintenance, you ensure that their IT systems run smoothly. Projects like migrating clients to new platforms demand careful planning and execution. You also handle unexpected technical emergencies, collaborating with your team to swiftly resolve them. At day's end, meticulous documentation of your work and a review of upcoming tasks ensure that clients receive the best IT support possible, reinforcing their trust in Pidoxa's expertise.

Skills:<ul><li>Linux Administration</li><li>Network Security</li><li>Database Administration (e.g., SQL, MySQL)</li><li>Virtualization (e.g., VMware, Hyper-V)</li><li>Scripting and Automation (e.g., PowerShell, Python)</li><li>Firewall Configuration and Management</li><li>ITIL Foundation Certification</li><li>Mobile Device Management (MDM)</li><li>Backup and Disaster Recovery</li></ul> Any of the following Certifications:<ul><li>Microsoft Certified: Azure Administrator Associate</li><li>Microsoft Certified: Azure Solutions Architect Expert</li><li>Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>Microsoft Certified: Azure DevOps Engineer Expert</li><li>Microsoft Certified: Azure Security Engineer Associate</li><li>Microsoft Certified: Power Platform Fundamentals</li><li>Microsoft Certified: Power Platform App Maker Associate</li><li>Microsoft Certified: Azure Fundamentals</li><li>Microsoft Certified: Windows Server Administration Fundamentals</li><li>Microsoft Certified: Enterprise Administrator Expert</li><li>Microsoft Certified: Dynamics 365 Fundamentals</li><li>Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate</li><li>Microsoft Certified: Identity and Access Administrator Associate</li><li>Microsoft Certified: Teams Administrator Associate</li><li>Microsoft Certified: Power BI Fundamentals</li><li>Microsoft Certified: Data Analyst Associate</li><li>Cisco Certified Network Associate (CCNA)</li><li>CompTIA Security+</li><li>VMware Certified Professional (VCP)</li><li>Certified Information Systems Security Professional (CISSP)</li></ul>

<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>401K</li><li>Life Insurance</li></ul>

IT Technician & Support - Tier I, II, and III

Pidoxa

Job Summary