Operations as a Service IT Technician - Tier 1eFriendly

Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.

This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.

The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.

Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.

Required Qualifications

• Working knowledge of Microsoft Windows (Desktop OS)

• Basic understanding of:

  • TCP/IP and networking fundamentals

  • Active Directory and/or Microsoft Entra ID (Azure AD)

• Experience supporting:

  • Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)

  • End-user devices, printers, and common business applications

• Ability to troubleshoot and resolve hardware, software, and basic network issues

• Experience using or exposure to ticketing systems (PSA)

• Strong documentation habits and attention to detail

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Preferred Qualifications (Nice to Have)

• Experience working in a Managed Service Provider (MSP) environment

• Exposure to or experience with:

  • Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)

  • PSA platforms (e.g., Autotask or similar ticketing systems)

  • Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)

• Basic experience with:

  • Windows Server environments

  • Network devices (firewalls, switches, wireless access points)

• Entry-level certifications such as:

  • CompTIA A+ / Network+

  • Microsoft Fundamentals (MS-900, AZ-900)

Environment & Tools (What You’ll Be Working With)

To help candidates understand our environment and self-qualify, we leverage:

• PSA / Ticketing: Autotask

• RMM: Datto RMM

• Security Stack: SentinelOne, email security platforms (Avanan or similar)

• Cloud Platforms: Microsoft 365 / Entra ID

• Documentation: IT Glue (or equivalent)

Experience with these tools is a plus—but more importantly, we’re looking for candidates who are comfortable learning and working within structured systems and processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)

• 1–3 years of IT support experience, preferably supporting multiple users or environments

Technical Competencies

• Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients

• Working knowledge of:

  • Microsoft Windows 10/11

  • Microsoft Windows Server (2016/2019/2022 or newer)

  • Microsoft Office / Microsoft 365 environments

• Familiarity with:

  • Backup and endpoint security solutions

  • Virtualization platforms (Hyper-V, VMware)

• Exposure to networking and infrastructure hardware such as:

  • Cisco, Meraki, Fortinet, SonicWall, Ubiquiti

Professional Expectations

• Commitment to continuous learning and technical development

• Willingness to complete required training and certifications within established timeframes, as required

• Ability to communicate effectively with both technical and non-technical audiences

• Capable of working independently while also collaborating within a team environment

eFriendly delivers enterprise-level IT solutions to growing businesses through our Operations-as-a-Service (OaaS) model. Our team brings together experienced professionals with strong technical expertise, strategic thinking, and a commitment to execution.

At our core, eFriendly is built on the people behind it. We believe that trust, accountability, and doing the right thing—every time—are what define our success. We operate as an extension of our clients’ businesses, building long-term relationships grounded in reliability and results.

Our culture is focused on continuous improvement, collaboration, and professional growth. We invest in our team, support development, and create an environment where individuals can build meaningful careers while making a real impact for our clients.