At Detox Depot, our mission is to cleanse people and the planet by providing the utmost care and quality in holistic detoxing and gut solutions. Our goal is to help and inspire people in reaching optimal health through the services and products we offer in our Santa Barbara and Oxnard locations. Our services include HOCATT, Foot Detox, Red Light Therapy, Hydrogen Breathing Sessions, Breathing Ozone through Oil, Cell Well-Being and Energy Machine. We are presently seeking a reliable, friendly and service-oriented Client Care Representative to assist our Client Care Manager with day-to-day operations. This position focuses on ensuring exceptional client care in our Santa Barbara and/or Oxnard locations. DUTIES and RESPONSIBILITIES: <ul><li>Open and/or close shop each day according to standard operating procedures.</li><li>Greet clients upon arrival and assist them with questions regarding detox services and products.</li><li>Answer the phone promptly and address clients by name throughout the conversation.</li><li>Book/cancel/change appointments, check clients in for appointments and ensure check-out and payment process is handled efficiently and in accordance with Detox Depot policy.</li><li>Develop professional, personalized relationships with clients, maintain rapport throughout sessions and tailor experiences to individual needs.</li><li>Deliver services in a timely, professional manner. Educate clients on both the process and benefits of sessions.</li><li>Support teammates with transitional cleaning and replenishment of supplies in preparation for new sessions. Assist with light cleaning in the reception area as needed.</li><li>Communicate any client issues to teammates that require immediate attention.</li><li>Actively promote Detox Depot services, wellness packages/plans and retail products, as well as educating clients and potential clients on promotions and/or discounts available.</li><li>Learn about retail product offering and suggest products that support a client&rsquo;s well-being and/or health goals.</li><li>Handle client questions and concerns promptly, professionally and courteously. Communicate to manager any and all occurrences involving team or clients that require attention. Provide accurate, appropriate and immediate responses to clients, ensuring complete satisfaction.</li><li>Assist with monthly/bi-monthly physical retail inventory on all products.</li><li>Maintain clean, safe, fully stocked and well organized work areas.</li><li>Maintain complete confidentiality with all client matters in accordance with Detox Depot policy.</li><li>Regularly attend staff meetings and participate in company trainings as requested.</li><li>Perform other duties to support seamless client experience and operational excellence as needed.</li></ul>&nbsp;SKILLS AND EDUCATION REQUIREMENTS:<ul><li>Associate&rsquo;s or bachelor&rsquo;s degree in business, hospitality, health or related field with a minimum of 3 years related experience or training, or equivalent combination of education and experience required.</li><li>Ability to stand up to 8 hours, walk up and down stairs, bend, kneel, and lift 30-40 pounds daily.</li><li>A valid driver's license with reliable transportation and vehicle insurance.</li><li>A phone with a data plan and texting &amp; calling capabilities.</li><li>Basic math skills.</li><li>Proficient in technology including but not limited to computers, smart phones, online payment and scheduling systems.</li></ul>ADDITIONAL SKILLS REQUIRED:<ul><li>Excellent communication, and team player skills in a customer-first, often fast-paced environment.</li><li>Strong time management and organizational skills.</li><li>Ability to remain calm, composed and in control even in unusual situations.</li><li>Be dependable and flexible with the ability to multi-task.</li><li>Have an eye for detail and take pride in their work.</li><li>Maintain a positive attitude and contribute toward a quality work environment.</li><li>Represent Detox Depot professionally in front of customers, visitors or other parties.</li><li>Be well-groomed, have good hygiene and maintain an appearance that reflects positively upon our company and culture.</li><li>Wear Detox Depot uniform during work hours.</li><li>Ability to work flexible hours and weekends in both our Santa Barbara and Oxnard locations.</li></ul>PREFERRED QUALIFICATIONS:<ul><li>Experience in a spa or spa-like environment and passion for health and wellness are a plus! </li></ul>Pay: From $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Schedule:<ul><li>Day shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul> &nbsp;

Customer Care Representative

Detox Depot
Santa Barbara, CA

Job Summary

Additional Details

Customer Care Representative

Detox DepotSanta Barbara, CA

Job Summary

Additional Details

Detox Depot
Santa Barbara, CA