Experience Insights AnalystChristian Care Ministry (Medi-Share)

Interested applicants must be willing and able to work onsite full time in our Melbourne, FL office.   

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Experience Insight Analyst plays a central role in gathering, analyzing, and interpreting insights from a range of sources, including member sentiment surveys, performance reports, workforce management insights and real time observations. This role partners with leadership to provide trend and cause & effect insights that impact members.

Education and/or Experience

• Bachelor's degree with 2+ years of experience insights and 5+ years of contact center experience; preferably in a healthcare payer or financial services industry

• Experience with performance improvement, data insights, and service quality initiatives

• Lean Six Sigma Certification Preferred

• Survey Instrument Experience (Qualtrics Preferred)

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family

• Generous employer Health Savings Account (HSA) contributions

• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance

• 6 weeks of paid parental leave (for both mom and dad)

• Dental - two plans to choose from

• Vision

• Short-term Disability

• Accident, Critical Illness, Hospital Indemnity

• 401(k) – up to 4% match on ROTH or Traditional contributions

• Generous paid-time off and 11 paid holidays

• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 

• Employee Assistance Program including no cost, in-person mental health visits and employee discounts

• Monetary Anniversary Awards Program

• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.