Customer Service AdvocateChristian Care Ministry (Medi-Share)

Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday (new hires will be required to work closing shifts ending at or after 7 pm ET).  

Please note that because the target start date for this position is in late January, we might not respond to your application immediately.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM's Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Education and/or Experience

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required

• Two years high volume contact center experience preferred

• Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family

• Generous employer Health Savings Account (HSA) contributions

• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance

• 6 weeks of paid parental leave (for both mom and dad)

• Dental - two plans to choose from

• Vision

• Short-term Disability

• Accident, Critical Illness, Hospital Indemnity

• 401(k) – up to 4% match on ROTH or Traditional contributions

• Generous paid-time off and 11 paid holidays

• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 

• Employee Assistance Program including no cost, in-person mental health visits and employee discounts

• Monetary Anniversary Awards Program

• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.