Join an award-winning, mission-driven team at Delta Defense - one of Newsweek’s Top 100 America’s Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at <a target="_blank" rel="noopener" href="https://www.usconcealedcarry.com/">&nbsp;</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.usconcealedcarry.com/">https://www.usconcealedcarry.com/</a>&nbsp;This is a headquarters based role. For those opting for a hybrid schedule, this involves working in-office three days a week.&nbsp;Why you’ll love working here:&nbsp;<ul><li>We are a fun, fast-paced, and rewarding place to work and grow!</li><li>Nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces</li><li>Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace</li><li>Named on Inc. 5000 “Fastest Growing Private Companies” list 14 years in a row!</li><li>23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually</li><li>Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, &amp; LTD&nbsp;</li></ul>We’re seeking a Contact Center Technology &amp; Process Lead to help shape the future of our contact center. You’ll blend technology, process optimization, and innovation to improve how our advisors work and how our members are served.This is a high-impact individual contributor role with significant cross-functional influence. This opportunity is ideal for someone ready to blend process excellence and technical expertise to enhance and optimize our contact center operations.

Target salary range $76,000 - $95,000 based on experience. This role is also bonus-eligible for company incentive plan.&nbsp;Benefits information can be reviewed at: <a target="_blank" rel="noopener" href="https://www.deltadefense.com/careers/">Delta Defense Careers</a>PM19

U.S. Based Contact Center - Technology and Process Lead 

Delta Defense, LLC

Posting Address

u-s-based-contact-center-technology-and-process-lead

U.S. Based Contact Center - Technology and Process Lead

Delta Defense, LLC

Job Summary