Manager, IT Infrastructure OpsChristian Care Ministry (Medi-Share)

Summary 

Ensure the network engineering and server operations teams can maintain the highest standards of operations. Works in conjunction with the IT Security Director to:  secure the network perimeter and internal operations reliability and continually monitor operations via the network monitoring tools; monitor the functioning of the LAN/WAN to make sure that it meets the defined service level agreements; manage a team of server system administrators to provide all services required for business operations and continuity. Provide weekly reports on operational status, project management progress and accomplishments of the team. Coach, set goals and maintain a set schedule of 1:1 meetings with staff to provide a clear picture of expectations and also to assist staff with training opportunities and the tools required to perform their job functions. Interface directly with external vendors and maintain a working relationship with the various departments and their leadership.

The Fellowship of the Believers

Based on James 5:13-16, every staff member must affirm the Ministry's Statement of Faith and will be expected to participate and/or lead prayer with internal and external customers when appropriate.  (Because this will take place during the workday, these opportunities are included in the calculation of hours worked). 

Essential Duties and Responsibilities

• Manage a network engineering team to ensure maintenance, operation, future architecture design, and oversee a Cisco centric network environment.

• Manage a team of senior and junior systems administrators that operate a Microsoft Windows Active Directory infrastructure, Linux servers and additional responsibilities as required

• Interact with executive leadership to convey processes and protocols for IT operations

• Provide personal direction, prioritize projects, manage a JIRA agile methodology

• Project management is a key function of this role. To include entering tickets into JIRA JSM for milestones, defining road maps and to ensure dates are being met

• Document assets in Visio, including: Model, Make, Warranty information and Firmware versioning

• Ensure proper policies are in place to facilitate onboarding and off boarding of staff

• Maintain templates of each position's security and email group membership

• Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards

• Monitor, troubleshoot and escalate to the appropriate vendor any issue as necessary

• Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization

• Manage network security policies and procedures

• Manage annual testing of Disaster Recovery

• Serve as lead technical advisor on disaster recovery planning and testing

• Provide reports on network/server operational status to the Director of IT Infrastructure on a weekly basis

• This position requires extensive, sometimes 24/7 customer interaction, and timely responsiveness to issues and questions

• Contribute to the exercise and expression of the Ministry's Christian beliefs

·         All other duties as assigned

Education and/or Experience   

·         Associate's degree with 3+ years' experience direct management of complex teams OR 5+ years of direct management of IT team experience required.

·         Bachelor's degree preferred.

Certifications

• Highly desired advanced Cisco Certifications

• Highly desired VMware Certified Professional

• Highly desired Microsoft Certifications

Supervisory Responsibilities   

·         This job has supervisory responsibilities