Starting pay: $65,000 - $74,000 Candidates must be willing/able to work onsite in our Colorado Springs, CO office. <hr /> Who We Are At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another&rsquo;s burdens. Through the use of Medi-Share&reg;, a healthcare sharing ministry for Christians, we cultivate that belief. The Team Everyone at Christian Care Ministry agrees to our&nbsp;<a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/" target="_blank">Statement of Faith</a>&nbsp;which outlines our core beliefs. Although we aren&rsquo;t perfect people, we are serving our perfect God to the best of our ability. The Role The Systems Administrator provides day-to-day hands on support to the organization servers, virtualized environment, cloud applications and migration, applications, networking, and mobile devices. This position may direct the responsibilities and prioritize the duties of the Tier I level Help Desk support team. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of support include LAN support, break/fix, software/hardware upgrades, patch management, application installs, and user support and training. <hr /> Essential Job Duties &amp; Responsibilities <ul><li>Install, configure, and maintain servers and mid- to large-size computer systems to meet the current and future requirements of system operations, while maintaining the integrity and reliability of the system</li><li>Develop and maintain Apple servers and any additional equipment needed to manage iOS devices</li><li>Work as a customer advocate to ensure that the desktop maintains high performance and ease of use</li><li>Provide training for Tier 1 level Help Desk personnel</li><li>Monitor systems operations; identify issues, and recommend and implement solutions</li><li>Monitor local and wide-area networks</li><li>Play a major role in Disaster Recovery planning and implementation</li><li>Provide change management communication in advance to end users regarding system changes, outages, and problems</li><li>Install, configure, test, and deploy Windows-based server operating systems and applications, protection utilities and add-ons, with ability to implement</li><li>Develop documentation and training materials for Deployment Technicians</li><li>Test and verify Standard Desktop image with supported hardware configurations</li><li>Develop and deploy packages and updates to desktop clients</li><li>Communicate with vendors to open support incidents and future purchasing options</li><li>Test compatibility with new Standard Desktops and Standard hardware configurations</li><li>Create, troubleshoot, and deploy packages and updates to Mac clients</li><li>Second and third level desktop-related trouble ticket support</li><li>Develop Service Desk materials to assist in the Tier 1 Help Desk technicians&rsquo; ability to troubleshoot issues at the first level</li><li>Participate in the software packaging quality assurance process for all supported applications</li><li>Engineer laptop imaging process</li><li>Collaborate with Help Desk and Customer Service to deliver feature-rich and user friendly laptops to users</li><li>Develop, publish, and maintain system documentation according to department standards</li><li>Maintain software inventory</li><li>Maintain software license compliance</li><li>Contribute to the exercise and expression of Christian Care Ministry&rsquo;s Christian beliefs</li><li>All other duties as assigned</li></ul><hr />Essential Skills &amp; Abilities<ul><li>Strong virtualization skills</li><li>Strong knowledge of Microsoft products (Windows, Exchange, and domain architecture) and electronic data interchange</li><li>Extensive VMware virtualization knowledge and experience</li><li>In-depth understanding of network components and their interactions</li><li>In-depth knowledge of server-based Windows systems</li><li>Strong knowledge of Active Directory and Windows design</li><li>Strong knowledge of protocols and tools for systems preventive maintenance and network</li><li>Ability to deal with problems involving several variables in standardized situations</li></ul><hr />Core Competencies/Demonstrable Behaviors<ul><li>Collaborates &ndash; builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal user interaction to meet objectives</li><li>Courage &ndash; Stepping up to address difficult issues, saying what needs to be said, doing what needs to be done. This role requires one to press on even when difficult situations are presented</li><li>Manages Ambiguity &ndash; Operating effectively, even when things are not certain or the way forward is not clear. Often as an IT professional, you are not clearly presented with all the information needed. However, this role requires that one must extract as much data and direction as possible from a situations that may be lacking information</li><li>Manages Complexity &ndash; making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems</li><li>Tech Savvy &ndash; Anticipating and adopting innovations in business-building digital and technology applications</li><li>Nimble Learning &ndash; Actively learning through experimentation when taking on new problems, using both success and failures as learning fodder</li></ul><hr />Education and/or Experience<ul><li>High school diploma or GED with 3 years&rsquo; experience directly related to IT&nbsp;OR</li><li>Bachelor&rsquo;s Degree in IT-related field plus 1 year experience in an IT environment&nbsp;required</li></ul><hr />Incentives &amp; BenefitsWe work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.Employees are eligible to receive annual incentive pay based on individual and organizational performance.Some of our benefits include, but are not limited to:<ul><li>Generous paid time off (PTO), paid holidays, and paid volunteer days</li><li>401(k)</li><li>Healthcare</li><li>Health Savings Account</li><li>Dental/Vision plans</li><li>Life &amp; Disability plans</li><li>Accident, Critical Illness, &amp; Hospital plans</li><li>Professional development</li><li>Weekly chapel service and prayer times</li><li>Onsite &amp; Virtual fitness classes</li><li>Employee Wellness Rewards &amp; Programs</li><li>Employee Assistance Programs</li></ul>

Systems Administrator

Christian Care Ministry (Medi-Share)
Colorado Springs, CO

Job Summary

Additional Details

Systems Administrator

Christian Care Ministry (Medi-Share)Colorado Springs, CO

Job Summary

Additional Details

Christian Care Ministry (Medi-Share)
Colorado Springs, CO