The Customer Service Representative is an entry to mid-level role that is responsible for providing the pre- and post-sales client support functions to both current and potential new clients by assisting the efforts of the entire staff in a team based selling model.&nbsp; &nbsp; &nbsp;o Excellent analytical and troubleshooting skills &nbsp; &nbsp;o Ambitious, strong work ethic &nbsp; &nbsp;o Positive, upbeat attitude &nbsp; &nbsp;o Solid knowledge of MS Office Products (Word, Excel, Outlook) &nbsp; &nbsp;o Strong organizational skills and the ability to multi-task &nbsp; &nbsp;o Healthcare experience preferred, but not required Benefits included: Health Insurance, Dental Insurance, Disability Insurance, &amp; Life Insurance. It is preferred that candidate be bilingual (Spanish &amp; English). &bull; Duties and Responsibilities:&nbsp; &nbsp; &nbsp;o Educate and process orders from existing customers for add-on capabilities of software&nbsp; &nbsp; &nbsp;o Assist sales representatives&nbsp; &nbsp; &nbsp;o Coordinate and schedule appointments &nbsp; &nbsp;o Manage and resolve customer complaints and inquiries&nbsp; &nbsp; &nbsp;o Work with clients, implementation, and sales staff and to ensure efficient software implementation &nbsp; &nbsp;o Recognize and escalate issues to management as appropriate &nbsp; &nbsp;o Produce weekly and monthly activity reports&nbsp; &bull; Minimum Qualifications and Competencies: &nbsp; &nbsp;o Ability to professionally communicate with others in a clear and understandable manner on the phone, email, and in person &nbsp; &nbsp;o Effective written and verbal communication skills

Customer Service Representative

EyeMD EMR Healthcare Systems Inc

Job Summary