Every product design lead has a responsibility to a variety of stakeholders, naturally. It’s part and parcel of the role. You’ll have stakeholder responsibilities to the President and Creative Director, other Executives, the Product Team, Customers, and Support. As such, it’s your job to own the delivery of all product strategy, discovery, and delivery for the projects you’re assigned, and any other related or unrelated endeavors. (For avoidance of doubt, you’ll ultimately be responsible to the Founders for all assigned products or projects, and their resulting design, development, timelines, and releases).

• Become the go-to product/project expert who has the overarching vision, current state of the product, and future plans in mind and can pull focus as needed.

• Clearly communicate product design and development status, and document progress toward milestones to all executives, clients, or partners.

• Imagine and detail the product experiences our customers may have and see them through to completion. This includes rough sketches, user flows, prototypes, and layouts as necessary to effectively create tools, features, screens, etc. Work with the

• Creative Director and other Product Designers as needed to flesh out more detailed, unique, or brand new experiences.

• Write copy for features from concept to completion (release) to communicate clearly the objectives and benefits to each audience from executive + product team, to support, to customers in the dashboard and beyond to release notes, etc.

• Get insight from customers and be able to communicate with them clearly via voice, text, etc. to represent our company well, and get helpful information from them.

• Directly lead cross functional teams (1 or more people) to accomplish product and business goals, by defining and communicating objectives, requirements, & constraints for the team.

• Prioritize and plan effectively, collaborating with designers and developers to direct efforts that will provide the maximum value for our platforms and our customers in the shortest timeframes.

• Determine and detail project processes for the team to ensure quality, efficiency, and momentum.

• Coach and develop team members, delivering feedback on both hard and soft skills.

• Collaborate with customer service to ensure product knowledge and philosophy is shared and translated appropriately for customers.

• Ensure quality of all products and features (Lead QA and testing efforts).

• Ultimately responsible for maintenance of all assigned products (e.g. any bug fixes, new features or tools - including those needed by customers or support team, etc.)

• Balance addressing maintenance and fixes against new feature developments.

To thrive in this role, you'll need to be at the level where you can not only create designs, but you also have some experience managing a product team across a variety of areas. You'll be comfortable overseeing and managing designers and developers, and seeing projects through to success across the full lifecycle, from ideation or customer feedback, all the way through validation, design, development, QA, and release. This kind of model where a design lead is also managing expectations and outcomes has always served us well at Foyyay, as since our founding, we’ve been largely design-driven.

As we grow together, we’ll learn more about each other and what works best, and we’ll continue to refine and optimize goals and projects as much as we can, towards your greatest strengths and energizers. This helps everyone create better, and feel better doing it. Of course, while we do our best to plan for the future, we can’t see it. So these plans are subject to change based on customer needs, partner vision and goals, as well as business appetites.

We will never stop helping people. Right now, we’re shaping digital products that solve real problems in more human, relational ways. Together, we’re making a difference.