IT Support SpecialistAuriga Technology, LLC

If you think like an owner, have the experience and knowledge to find and resolve IT challenges at the root, and love to connect with people, we want you to join our mission to show how meaningful and impactful IT services can be. We're a growing Managed Service Provider (MSP) serving clients across the San Francisco Bay Area and we're looking for a friendly, proactive IT Support Specialist to handle general support for our diverse client base.

As our IT Support Specialist, you'll be on the team of go-to technicians for day-to-day user requests and tickets, providing responsive remote support and occasional on-site help to keep our clients running smoothly. You'll troubleshoot hardware, software, and network issues while delivering exceptional customer service that makes technology feel straightforward for everyone, from non-tech-savvy users to busy professionals. This role offers a mix of independent problem-solving and teamwork in a supportive environment where your contributions directly help our clients thrive.

• Provide friendly remote and on-site IT support to end-users, troubleshooting hardware (laptops, desktops, peripherals), software, and connectivity issues across our clients.

• Handle employee onboarding and offboarding, setting up accounts, email, and devices while ensuring secure access and smooth transitions.

• Support Microsoft platforms like Windows, Office 365, Teams, Active Directory, and Azure, plus basic network tasks such as VPN setup, DNS, DHCP, and wired/wireless troubleshooting.

• Document all tickets thoroughly in our system, escalate complex issues with clear notes, and contribute to our knowledge base with simple guides and solutions.

• Maintain security by enforcing policies, monitoring threats, applying updates, and educating users on best practices—all while keeping sensitive client data confidential.

• Assist with software updates, licensing, and occasional hardware installs or repairs to minimize downtime.

• At least 3 years of IT support experience in a professional or MSP environment, with a track record of independently resolving and documenting tickets from start to finish.

• Strong proficiency in Microsoft ecosystems (Office 365, Windows 10/11, Office Suite, Azure, SharePoint, Teams, Active Directory) and basic networking (TCP/IP, DNS, DHCP, LAN/WAN).

• Experience troubleshooting Apple/Mac OS, iOS devices, and cybersecurity basics, including threat awareness and policy enforcement.

• Excellent communication skills to explain tech simply, build trust with clients, and collaborate with our team—plus solid time management to juggle multiple requests.

• Ability to work remotely with occasional travel in the Bay Area; comfort lifting equipment up to 50 lbs and adapting to office or client site environments.

• A genuine passion for customer service, problem-solving under pressure, and owning issues through to resolution.

Preferred Skills and Attributes

• CompTIA A+, Network+, Microsoft certifications, or similar—great if you have them, but we're more interested in your hands-on skills.

• Experience supporting Christian non-profits or similar organizations is a plus.

• Critical thinking, empathy, and a positive attitude toward learning new tools and finding long-term fixes.

• Familiarity with ticketing systems, mobile device management, and basic hardware diagnostics.

Since 2009, Auriga has partnered with small businesses to deliver comprehensive IT solutions that simplify complex challenges, protect against evolving threats, and enable growth. Simply put, we believe that technology should empower business, not overwhelm it.

Join a collaborative team that values work-life balance, with flexible hybrid arrangements, paid time off, sick leave, holidays, and a health stipend. You'll have opportunities for growth, including certification support, cross-training in networking or security, mentorship, and clear paths to advanced roles. We foster a positive culture focused on continuous improvement and employee well-being, where your ideas matter.

How to Apply

We get a lot of applications, so stand out by sending your resume, cover letter, and anything that shows your fit for this Bay Area MSP role—perhaps examples of how you've helped clients with IT challenges. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position.