IT Support Engineer Cloud & Application SpecialistOSI, Inc
Job Summary
We are seeking an experienced IT Support Engineer with expertise in AWS, Azure, and Google Cloud, as well as Odoo ERP and WordPress. This role involves supporting a hybrid remote workforce, managing cloud-based services, troubleshooting IT issues, and ensuring smooth operations of business applications. The ideal candidate has strong problem-solving skills, cloud administration experience, and knowledge of ERP and CMS platforms.
Responsibilities
- Technical Support: Provide Level 2/3 IT support for end-users on Windows, macOS, and Linux.
- Cloud Support & Administration:
- Manage and troubleshoot cloud-based services in AWS, Azure, and Google Cloud.
- Support virtual machines, networking, IAM roles, and cloud storage.
- Odoo ERP Support:
- Assist with Odoo configurations, user access, and basic troubleshooting.
- Work with the development team on module integrations and database maintenance.
- WordPress Administration:
- Support WordPress websites, manage updates, themes, plugins, and security.
- Troubleshoot website issues and optimize performance.
- Networking & System Administration:
- Manage VPNs, firewalls, DNS, DHCP, and cloud-based networking.
- Support Microsoft 365, Google Workspace, and SaaS applications.
- Security & Compliance:
- Enforce IT security policies, access controls, and compliance standards.
- Monitor and improve IAM, MFA, and encryption policies across cloud environments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven track record of successfully managing and resolving critical IT incidents
- Strong analytical and critical thinking skills with attention to detail
Requirements
- Tier 2 Technical Support•5 - 10 years
- Cloud Computing•5 - 10 years
- Application Support•5 - 10 years
- Troubleshooting•5 - 10 years
- Problem Solving
- Communication
Nice to Have
- Odoo•5 - 10 years
- AWS•5 - 10 years
About Us
OSI, Inc is a leading company in corporate security and cyber innovation. As part of the OSI Network, we focus on developing cutting-edge solutions for protection and secure cyber environments. Our flagship project, 'SHIELD,' exemplifies our commitment to pushing boundaries in the field. At OSI, we believe in being proactive and innovative, as reflected in our motto, 'In the Arena, esse quam videri' (to be, rather than to seem). We strive to create solutions that anticipate future needs, not just meet current demands.
