Are you ready to promote a mission you can BELIEVE in? <ul><li>Do you have a strong belief in the 2nd Amendment?</li><li>Do you support the natural-born right to armed self-defense?</li><li>Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?</li></ul> Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.&nbsp; The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at<a href="https://www.usconcealedcarry.com/" rel="noopener noreferrer" target="_blank"> https://www.usconcealedcarry.com/</a> Position Summary: Are you ready to be the catalyst for transformative customer experiences? As the Voice of Customer (VoC) Program Manager, you'll design and manage a comprehensive VoC program, specifically tailored for a business-to-consumer (B2C) environment. Leverage your expertise to ignite strategic initiatives aimed at elevating customer satisfaction, boosting engagement, and enhancing member retention. Oversee the development and execution of feedback initiatives such as surveys, focus groups, and external research, ensuring customer insights are used to enhance products, services, and overall member experiences. You'll collaborate passionately with cross-functional teams to bring about meaningful changes based on customer feedback, aligning VoC strategies with our wider business ambitions. Join us in this empowering role and make a lasting impact on our community and mission-driven journey!&nbsp;

<ul><li>Nationally recognized in 2023 and 2024 vas a Newsweek Top 100 America’s Most Loved Workplace</li><li>Top Workplaces USA award in 2022!</li><li>Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!</li><li>Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!</li><li>Milwaukee Business Journal “Best Place to Work” award 6 years in a row!</li><li>We are a fun, fast-paced, and rewarding place to work and grow!</li></ul> Benefits information can be reviewed at: <a href="https://www.deltadefense.com/careers" rel="noopener noreferrer" target="_blank">&nbsp;https://www.deltadefense.com/careers</a>&nbsp; PM19

Voice of Customer (VoC) Program Manager - Self Defense Industry

Delta Defense, LLC

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voice-of-customer-vo-c-program-manager-self-defense-industry

Voice of Customer (VoC) Program Manager - Self Defense Industry

Delta Defense, LLC

Job Summary