IT Support TechPidoxa

Job Summary

We're looking for someone with 5-8 years of experience as an IT Support Tech to join our team. You'll be the go-to person for troubleshooting, networking, and help desk support, with a strong foundation in Linux, Windows, and Mac OS. Excellent problem-solving skills and clear communication are a must. This role is all about keeping our systems running smoothly and ensuring our users are well-supported.

Responsibilities
  • Provide technical support to end-users via help desk, including troubleshooting and resolving issues.
  • Provide technical support to clients, both remotely and on-site, diagnosing and promptly resolving IT issues.
  • Maintain and support client systems and network infrastructure.
  • Document and track service requests to ensure timely resolution and follow-up.
  • Install, configure, and maintain hardware and software systems.
  • Monitor and manage clients' IT infrastructure, ensuring optimal performance, security, and reliability.
  • Collaborate with team members to develop and implement customized IT solutions.
  • Perform regular system updates, backups, and maintenance tasks.
  • Assist clients with technology-related inquiries and offer training as required.
  • Document all service activities, issues, and resolutions in a detailed and organized manner.
Qualifications
  • Ability to work flexible hours and be on call as needed to support a 24/7 operation.
  • Valid driver's license and reliable transportation for on-site visits.
  • Willingness to continuously learn and adapt to new technologies and systems.
  • Bachelor's degree or equivalent experience in computer science, information technology, or related field.
  • Proven experience in IT support, preferably in an MSP environment.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V) is advantageous.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills.
  • A customer-centric mindset and a commitment to delivering exceptional service.
  • Certifications in relevant areas such as Microsoft, CompTIA, Cisco, or ITIL.
  • Proficiency in key IT skills including system administration, network security, database management, virtualization, scripting, and firewall configuration.
Requirements
  • Linux1 - 7 years
  • Troubleshooting3 - 7 years
  • Networking2 - 5 years
  • Help Desk1 - 8 years
  • Problem Solving
  • Communication
Nice to Have
  • Mac OS
  • Microsoft Windows
  • Microsoft Certified: Dynamics 365 Fundamentals
  • IT Security1 - 3 years
  • Mobile Device Management1 - 3 years
  • Scripting1 - 4 years
  • Virtualization1 - 5 years
  • Database Administration1 - 3 years
  • Network Security1 - 3 years
About Us
Pidoxa Technology Solutions offers managed services, full-stack management, fractional CTO, cybersecurity, and business intelligence. We focus on providing expert technical services to free up our clients' time and allow them to focus on their core strengths, ensuring their business continues moving forward.
What We Offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Life Insurance
Job Roles
Customer Service | Engineering | Information Technology | Security
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