Order Fulfillment SpecialistChatham

Job Summary

We are seeking a dedicated individual to manage our loose laboratory-grown gemstone inventory, oversee processing, and ensure efficient order fulfillment. This role encompasses customer service duties, inventory management, and various administrative tasks to support operational excellence.


Customer Service:

o  Provide exceptional customer support to our retail clients through verbal and written communication.

o  Enter, process, and invoice orders for loose gemstones with precision and adherence to procedures.

o  Maintain a clean and organized work area conducive to efficient operations.


Gemstone Inventory Management:

o  Maintain accurate inventory records, including stocking locations and filing procedures.

o  Monitor inventory levels of loose stones.

o  Fulfill loose stone orders promptly.

o  Conduct annual inventory counts to ensure accuracy.

o  Generate Purchase Orders for loose stones.

o  Process returns with meticulous attention to detail.

o  Carefully inspect returned merchandise for any damage.


Administrative Tasks

o  Maintain accurate inventory records, including stocking locations and filing procedures.

o  Handle shipping logistics efficiently.

o  Maintain organized filing systems.

  • o  Assist with printing tasks as needed.
  • Proficiency in computer skills, particularly with Microsoft Applications.
  • Exceptional attention to detail to ensure accuracy in inventory management and order processing.
  • Strong written and verbal communication skills for effective customer interaction.
  • Excellent organizational abilities to manage multiple tasks simultaneously.
  • Ability to thrive in a fast-paced environment and efficiently multitask.
  • Order Processing1 - 3 years
  • Inventory Management1 - 3 years
  • Attention to Detail
  • Time Management
Nice to Have
  • Cognitive Flexibility
About Us
Join Chatham, the pioneers of the gem growing industry. We are the original architects of lab-grown diamonds, alexandrite, aqua spinel, blue sapphire, emeralds, padparadscha rubies, and more. Our commitment to sustainability sets us apart, as we've never mined a single diamond from African soil. Instead, we contribute positively by planting a tree for every Chatham jewelry product sold. With hundreds of locations across the US and Canada, Chatham offers a vibrant environment for those passionate about color fashion and diamond collections. Be a part of our timeless collection and our promises to the world.
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