<p>The Help Desk Technician plays a vital role in ensuring the&nbsp;smooth operation of our organization's technical infrastructure&nbsp;by providing excellent customer service and technical assistance to our staff. This position involves handling support requests through various channels including in-person interactions, phone calls, emails, and chat sessions. The ideal candidate should have a strong customer service orientation, excellent communication skills, and a knack for troubleshooting technical issues efficiently.&nbsp;</p>

<ul><li>High school diploma or equivalent; bachelor's degree in Information Technology or related field preferred.</li><li>Experience using help desk ticketing systems and remote support tools.</li><li>Proven experience in a customer service or technical support role, preferably in an IT help desk environment.</li><li>Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.</li></ul>

Helpdesk Technician

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