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Description

Do you love connecting with people and matching them to great positions? Are you passionate about creating a positive employee experience? Have you been searching for a great company that's family owned, that recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

Why you’ll love working here

Candidates will be asked to work a structured hybrid schedule to conduct new employee orientations, meet with managers, and coordinate interviews. Candidates can enjoy our corporate office in Newark’s historic downtown square.
Choose from flexible hours ending at 5PM or 5:30PM, normally.
Generous PTO, 10 paid holidays, plus a day off for your birthday!
Full benefits package (including pet insurance!) first of the month after your first 30 days.
401(k) option with a generous company match —helping you grow your retirement savings faster.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

Bachelor’s Degree in HR or related field (or equivalent combination of education and experience).
Human Resources Certification - SHRM-CP® or PHR® or equivalent preferred.
3+ years of HR experience, with direct talent acquisition/recruiting and employee relations responsibilities. Talent management experience preferred also.
Knowledge of legally compliant interviewing and hiring best practices, with the ability to coach and train hiring managers.
Proficiency with Microsoft Office and HR technologies, including ATS, HRIS, job boards, social media, and candidate sourcing tools; ability to quickly learn new systems.
Strong organizational, time management, and multitasking skills with the ability to manage multiple priorities and adapt to changing priorities, in a fast-paced environment.
Excellent interpersonal and communication skills (written and verbal), with strong attention to detail.
The ability to work independently or collaboratively (including virtual teams).
Demonstrated ability to negotiate, facilitate discussions, apply sound judgment, and effectively manage conflict resolution.
High level of integrity and professionalism, with the ability to handle confidential information.
Employee-focus mentality with a demonstrated commitment to diversity, equity, and inclusion.

What your day will look like

The primary objective of the HR Generalist is to coordinate and manage all phases of hiring and onboarding loan officers, administrative and professional staff (full-cycle recruiting); provide HR generalist support in employee relations, performance management and other areas; assist with administration of HRIS system; back up HR team members in Payroll, Benefits, Licensing, and Compliance; and maintain compliance with all applicable federal and state laws while creating a superior candidate experience.

The following duties would be applicable:

Partner with management to lead full-cycle recruitment for administrative, professional, sales, and operational support roles, including sourcing, interviewing, interview coordination and selection.
Build and maintain strong candidate pipelines through strategic networking and enhanced recruiting programs that promote the company’s culture and employee value proposition.
Develop, post, and manage internal and external job postings; maintain accurate applicant tracking system (ATS) workflows and data.
Initiate pre-employment screenings, including background and credit checks.
Conduct professional onboarding and orientation for all new hires and provide timely onboarding information to Payroll and Licensing for loan officers.
Support HRIS administration, including employee self-service, timekeeping assistance, employee documentation, and updating employee communications.
Manage employee off-boarding processes, including exit interviews and unemployment claim coordination.
Consult with and advise management on basic performance issues and employee relations matters; assist with policy and procedure development, updates, and communication.
Assist annual performance management process, including performance reviews, performance improvement, and manager/employee communication.
Collaborate with onsite and remote HR team members; maintain industry and HR knowledge through professional development and educational opportunities.
Assist the VP of Human Resources with projects and other duties as assigned.

Equity Resources, Inc. is a privately owned and operated mortgage company headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k) with company match; company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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Description

Do you enjoy talking with people over the phone? Do you have a background in sales, customer service or bank loan origination? Are you looking to contribute to the overall success of a great organization? Have you been searching for a great company that's family owned, that recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

The primary objective of the Mortgage Solutions Advisor (Licensed) is to contact previous customers and prequalified borrowers via outreach sales calls, emails, text messages, etc. to keep in touch, solicit referrals, solicit new applications, and ask how servicing is being handled, as well as solicit business by contacting prequalified applicants to keep in touch, take applications, price the loan, set up a borrower call with the Mortgage Specialist to review options, and keep the borrower up to date throughout the loan process when appropriate.

Why You’ll Love Working Here

Enjoy a consistent hybrid schedule following the completion of training, at our Corporate Office in Newark’s historic downtown square.
Choose from flexible hours: Generally, Monday through Friday 9:00 a.m. to 6:00 p.m. to begin. Alternate/flexible schedules may be required (i.e. 10a - 7p, 11a - 8p).
Hourly base wage plus earned commission!
401(k) option with a generous company match —helping you grow your retirement savings faster.
Full benefits package (including pet insurance!) first of the month after your first 30 days.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

What Will Make You a Great Fit

Bachelor’s degree in Business, Finance, Administration, or a related field, or an equivalent combination of education and experience.
Appropriate state-specific mortgage license(s) or the ability to pass the National Mortgage Licensing Exam and obtain required state license(s) within 90 days under Temporary Authority.
2+ years of customer service or sales experience, with call center experience preferred.
Ability to learn, retain, and apply mortgage lending knowledge, including conventional and government guidelines, federal regulations, and residential processing, underwriting, and closing procedures.
Proficiency in Microsoft Word, Excel, and Outlook; Encompass experience preferred.
Strong verbal, written, interpersonal, and reading comprehension skills, with an engaging, professional phone presence and comfort communicating throughout the day.
Proven ability to communicate and collaborate effectively with customers, internal teams, vendors, lenders, and employees at all levels.
Strong customer service, organization, judgment, and independent problem-solving skills, with the ability to follow detailed written and verbal instructions.
Self-motivated, team-oriented, and driven to succeed in a fast-paced, competitive environment.

**Position requires approved Mortgage Loan Originator License in multiple states. Assistance with obtaining license for those who hold a Federal Banking License will be provided.

How You’ll Make an Impact

Maintain consistent, value-driven contact with prequalified borrowers and past customers to identify future purchase, refinance, and referral opportunities.
Assist with mortgage applications, answer questions, follow up on incomplete applications, and connect borrowers with a Mortgage Specialist to review financing options.
Proactively engage customers, ask for introductions and referrals, and achieve established goals for daily customer contacts and follow-up.
Review financial, credit, and property information to help determine mortgage loan feasibility while maintaining knowledge of available products and lending guidelines.
Provide timely updates from application through closing, manage expectations, resolve customer concerns, and deliver responsive, knowledgeable service.
Utilize Encompass, ERMA, Microsoft Copilot, and other technology to access loan information, communicate, track customer activity, and support company and position goals.
Accurately document customer contacts and outcomes within designated systems and provide progress updates to management as requested.
Complete required continuing education, maintain applicable state licensing, and adhere to federal and state regulations, company standards, and Equity Resources’ Code of Ethics.
Partner effectively with borrowers, Mortgage Specialists, and internal teams; participate in required company meetings; and support additional responsibilities as assigned.

About Equity Resources

Equity Resources, Inc. is a privately owned and operated mortgage company headquartered in Newark, Ohio. Our vision and purpose are simple: Improve the Lives of Families. We pride ourselves on creating Raving Fans of both our customers and our employees. Come grow with us and help connect talented mortgage professionals with a company committed to service, relationships, and doing the right thing.

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; a 401(k) with company match; company-paid life insurance; and much more.

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Equity Resources, Inc.

Current Open Positions