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About the Role

Upwell builds AI-powered order to cash automation for the logistics industry. We help freight brokers, carriers, and logistics companies reduce manual work across invoicing, accounts receivable, payments, and related customer workflows.

We are looking for a motivated, curious, and organized individual to join our AI Enablement team. This is an entry-level opportunity for someone who wants meaningful responsibility early in their career, broad exposure to a growing technology company, and hands-on experience in an AI-first environment.

The Operations Associate- AI Enablement will work directly with customers and across Upwell's Customer Success, Operations, Product, and Engineering teams. You will help understand customer workflows, implement and support those workflows within Upwell, resolve operational issues, and identify opportunities to improve how work gets done.

This is a customer-facing role from the start. You will communicate with customers and participate in customer calls from the beginning. As your knowledge and judgment grow, you will take increasing ownership of customer conversations, workflow discovery, implementations, and project.

** This is an operations and customer enablement role—not a data science, machine learning, or software engineering position. You’ll use AI every day to solve problems, improve processes, and automate work, but this is a highly customer-facing, hands-on role that requires managing multiple tasks and projects. Prior freight, logistics, or AI experience is NOT required.**

Responsibilities

*Communicate directly with customers by email and participate in customer calls from the beginning.
*Support customer onboarding, implementations, workflow discovery, and ongoing service needs.
*Learn how customers perform their work today, including the systems they use, the rules they follow, and the exceptions they encouter.
*Help translate customer processes into Upwell configurations, operations procedures, and clearly defined requirements.
*Configure, test, and launch customer workflows within the Upwell platform.
*Work hands-on with the workflows and real-world scenarios to understand how processes operate in practice.
*Investigate operational issues and exceptions, obtain needed information from customers, and coordinate resolution with internal teams.
*Create and maintain clear process documentation, standard operations procedures, and training materials.
*Support customer and internal projects from initial requirements through completion, keeping stakeholders aligned on open item sand next steps.
*Test new functionality and confirm that solutions meet customer needs and work in real-world situations.
*Translate customer and operational needs into clear feedback and requirements for Product and Engineering.
*Identify recurring manual work and opportunities to improve, standardize, or automate processes using technology and AI.
*Take on increasingly complex customer, operational, implementation, and product responsibilities as experience grows.

Qualifications

*Bachelors degree or equivalent education, experience, or demonstrated capability.
*Strong written and verbal communication skills, with the confidence to interact professionally with customers.
*Excellent organization, attention to detail, and follow-through
*Strong problem-solving and critical-thinking skills.
*Ability and desire to learn new systems, processes, and subject matter quickly
*Ability to manage multiple priorities and carry work through to completion
*Comfort working with spreadsheets, technology, and unfamiliar software.
*Ability to collaborate effectively across customer-facing, operational, and product teams.
*Interest in how AI and emerging technology can improve business operations.

Growth Opportunities

This role is deigned for someone who wants to learn quickly and take on increasing responsibility. You will gain practical exposure to customers, implementations, operations, AI-enabled automation, and product development while building a strong understanding of how a growing software company operates.

As you develop expertise and demonstrate your strengths, you may progress toward leading customer workflow discussions, owning implementations or projects, supervising work within AI Enablement, or pursuing opportunities in Customer Success, Product, or Operations.

Perks of the Job

*Competitive salary
*Equity package
*Health, dental and vision insurance available
*401(k)
*Flexible PTO
*Professional development budget

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About Us

Upwell is an Order-to-Cash platform for Logistics. Our platform combines practical AI applications with deep logistics expertise to automate complex freight processes, from document processing to predictive analytics. We focus on leveraging the rapidly evolving AI landscape to solve concrete supply chain challenges.

Position Overview

As a Senior Software Engineer, you'll implement proven AI technologies to solve complex transportation challenges - from automating freight document processing to creating intelligent rating systems. You'll work at the intersection of modern AI capabilities and tangible business problems that impact global supply chains.

What You'll Do

Design and implement features using our modern tech stack (NextJS, React, TypeScript) that intelligently solve logistics challenges
Integrate AI services and models into logistics workflows to automate manual processes, including document processing for BOLs, PODs, and freight invoices
Create intelligent systems for rate optimization and carrier matching using available AI tools
Implement efficient integrations with TMS systems (McLeod, Descartes, MercuryGate)
Design scalable architectures that effectively combine logistics workflows with AI capabilities
Lead technical discussions and mentor team members on AI integration

Requirements

5+ years of software development experience with modern web applications
Deep expertise in TypeScript and React, with strong understanding of modern web architecture
Experience integrating AI services and APIs into production applications
Strong foundation in software engineering principles and system design
Bachelor's degree in Computer Science or equivalent practical experience
Enthusiasm for applying practical AI solutions to real-world logistics challenges

What Will Set You Apart

Experience implementing AI solutions in logistics or supply chain
Knowledge of transportation industry workflows and data structures
Experience with document processing and OCR systems
Familiarity with AI-powered development tools (Cursor, Windsurf, GitHub Copilot)
Background in logistics automation and TMS systems (Descartes Aljex, Tai, Revenova, McLeod, MercuryGate, Trimble, etc.)
Experience with accounting system integrations such as QuickBooks Desktop, QuickBooks Online, Sage, Netsuite, etc.
Track record of successful systems integration in production environments

Benefits

Competitive salary and equity package
Health, dental, and vision insurance
401(k)
Professional development budget
Flexible PTO policy

Location. Must be located full time in Omaha (Elkhorn) Nebraska.

Join us in building the next generation of intelligent freight management solutions that make global supply chains more efficient through practical applications of AI technology.

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Upwell Revenue Software, Inc.

Current Open Positions