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Account Manager

Full-Time · Sales · Birmingham, AL · In Office
Reports To: VP, Sales Development
Start Date: Immediately

COMPANY OVERVIEW

At Atlas RFID, we help people take their organizations to the next level. Since 2008, we have made RFID and IoT technology clear, accessible, and effective for businesses worldwide, serving more than 75,000 customers in 100+ countries with complete solutions backed by expert guidance and long-term support.

Our Sales Team brings that mission to life every day - working directly with customers to understand their challenges and build the right solutions using the appropriate combination of hardware, software, and professional services.

THE ROLE

We are looking for a proactive, driven Account Manager who wants to build a meaningful book of business, solve real customer problems, and grow alongside a company with nearly two decades of RFID and IoT experience. You will acquire new customers, expand existing relationships, and learn to sell complete technology solutions across hardware, software, and professional services.

This is not a role where you simply quote part numbers and wait for orders. You will work with customers to understand what they are trying to accomplish, recommend the right technology, and help architect solutions that may include RFID hardware, Avancir software, and professional services.

Over time, the goal is to build a profitable book of repeat customers and recurring revenue. Avancir software subscriptions create recurring revenue for Atlas RFID and recurring commission for you, giving you the opportunity to compound the value of the customer relationships you build.

This is an in-office sales role in Birmingham, Alabama - not a field-sales or traveling sales position. Most customer engagement happens through phone calls, email, and virtual meetings.

WHO YOU ARE

You are competitive, resilient, and motivated by results. You enjoy helping customers solve problems, but you are also comfortable prospecting, following up, asking for the business, and staying with an opportunity until you find a way forward.

You thrive in this role because:

You put the customer first and genuinely enjoy solving problems.
You are proactive, tenacious, goal-driven, and take ownership of your results.
You communicate clearly and confidently in writing, by phone, and in virtual meetings.
You are organized and detail-oriented enough to manage multiple customers, opportunities, quotes, and follow-ups.
You use good judgment - moving quickly and independently when appropriate and knowing when to involve others.
You are resilient, curious, team-first, and committed to continually learning and raising the bar.

YOUR PRIMARY RESPONSIBILITIES

01 Acquire New Customers & Grow a Profitable Book of Business

Build a growing, profitable customer base through disciplined sales activity, new-customer acquisition, and expansion of existing accounts.

02 Sell Complete Solutions & Build Recurring Revenue

Understand customer needs and recommend the right combination of hardware, Avancir software, and professional services.

03 Deliver an Exceptional Customer Experience & Build Lasting Relationships

Earn trust, repeat business, and long-term relationships by making it easy for customers to work with Atlas RFID.

WHAT YOU'LL DO

01 Acquire New Customers & Grow a Profitable Book of Business

Meet and exceed sales and profitability goals while building a stable, growing book of repeat business.
Consistently execute inbound and outbound sales activities, including calls, email, chat, virtual meetings, quote follow-up, and proactive account outreach.
Prospect strategically to acquire new customers and uncover growth opportunities within existing accounts.
Maintain disciplined follow-through, pipeline management, and accurate CRM activity while setting and executing monthly sales plans.
Use sound judgment around pricing, proposals, and deal strategy while confidently engaging decision-makers and advancing opportunities.

02 Sell Complete Solutions & Build Recurring Revenue

Sell consultatively by starting with the customer's business problem, application, and desired outcome.
Develop the RFID and Auto-ID expertise needed to recommend the right solution, including knowing when RFID is - and is not - the right fit.
Architect complete solutions across hardware, Avancir software, and professional services based on customer needs.
Build recurring revenue by identifying and closing Avancir software opportunities where they add value, while identifying professional services that strengthen the customer solution.
Collaborate with internal teams and suppliers as needed, while staying current on competitors and continually developing your technical, business, and sales knowledge.

03 Deliver an Exceptional Customer Experience & Build Lasting Relationships

Understand what the customer is trying to accomplish, respond quickly, communicate clearly, and follow through on commitments.
Take ownership of customer issues and coordinate with internal teams and suppliers to resolve problems and meet order and delivery commitments.
Build strong relationships through consistent, valuable, and proactive engagement that goes beyond the immediate transaction.
Deliver an experience that earns trust, repeat business, and long-term customer loyalty.

YOUR RAMP & SUCCESS MILESTONES

FIRST 90 DAYS

BUILD THE FOUNDATION

Understand the fundamentals of RFID and Auto-ID and develop strong working knowledge of Atlas RFID's complete solution stack - hardware, Avancir software, and professional services.
Be competent in our CRM, order-processing systems, and core sales and order workflows.
Demonstrate the ability to uncover customer needs, determine whether RFID is a good fit, and recommend an appropriate solution.
Develop the activity habits, follow-up discipline, and customer communication standards required to build a successful book of business.

BY 6 MONTHS

PERFORM INDEPENDENTLY

Consistently meet established sales objectives and activity expectations.
Demonstrate deeper RFID and Auto-ID knowledge, understand key competitors, and confidently make appropriate recommendations.
Navigate Atlas RFID's internal systems, programs, and workflows proficiently.
Be proficient in reviewing accounts, identifying growth opportunities, and building trusted customer relationships.
Independently plan and execute your sales strategy and resolve routine customer issues while knowing when to involve others.

BY 12 MONTHS

BUILD A PRODUCTIVE, SUSTAINABLE BOOK OF BUSINESS

Have developed repeat buying into a stable and growing book of business.
Consistently achieve or surpass monthly sales targets.
Be building a recurring revenue base through Avancir software subscriptions that add value for customers.
Maintain a proven track record of exceptional customer experiences and lasting relationships.
Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager.

WHY JOIN US

Performance-based commission and incentive opportunities, including the ability to build recurring commission through recurring software revenue.
100% company-paid health and dental insurance premiums.
401(k) retirement plan with company match.
Paid holidays and generous PTO.
Optional vision, life, and disability coverage.
A collaborative environment where you can develop meaningful RFID, IoT, software, and solution-selling expertise while helping customers solve real business problems.

If you are driven by results, enjoy solving problems, and want to build a career helping customers find the right technology rather than simply selling products, this is an opportunity to build a meaningful book of business and grow with Atlas RFID.

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RFID Printing & Encoding Specialist (Part-Time)

Location: Birmingham, AL - In Office
Employment Type: Part-Time
Compensation: $20/hour
Schedule: 20–30 hours per week, Monday–Friday, with flexible scheduling during business hours (8:00 AM–5:00 PM)
Department: Service Bureau
Reports To: Service Bureau Manager
Start Date: Immediately

About Atlas RFID

Our Service Bureau brings that mission to life by printing, encoding, and delivering custom RFID tags to each customer's exact specifications.

About the Role

We're looking for a detail-oriented, dependable part-time RFID Printing & Encoding Specialist to fulfill custom RFID tag orders from data setup through shipment and help our Service Bureau scale as order volume grows.

You'll set up customer data, build print templates, send proofs, operate multiple printers, and verify every order before it leaves the building. You'll work closely with Account Managers and the Operations Team on customer cases and timelines, and with partners to verify outsourced orders.

This is a hands-on, in-office production role for someone who enjoys working with numbers, solving problems, and producing accurate, high-quality work.

No prior RFID experience is required. We care more about accuracy, organization, technical aptitude, and the willingness to learn.

What You'll Do

1. Printing & Encoding Production

Set up RFID printers, load customer data, and execute printing and encoding batches.
Operate multiple printers simultaneously while keeping jobs organized and on schedule.
Re-roll and cut tags to specified quantities and roll sizes, and label and encode hard tags.
Perform quality assurance (QA) on every order before preparing it for shipment with the Operations Team.
Track supply levels and production waste to help maintain accurate inventory.

2. Order Setup & Verification

Set up customer cases and prepare data in Microsoft Excel, including encoding sequences and order requirements.
Create and maintain label templates using printer software.
Organize and manage customer order files in Windows Explorer.
Prepare and send production proofs to customers, securing approval before printing begins.
Verify outsourced partner orders by reviewing customer data, print proofs, and completed physical tags.

3. Customer Cases & Team Support

Manage customer cases, respond promptly to questions, and provide updates on order status.
Coordinate with Account Managers to confirm customer requirements, production timelines, and lead times.
Troubleshoot issues involving printers, customer data, and RFID tags.
Recognize recurring problems and escalate issues that may affect production quality or delivery.
Identify opportunities to improve workflows and help document processes as order volume grows.

What We're Looking For

Essential Skills & Qualifications

Proficiency with Microsoft Excel and comfort learning to work with large datasets, sequences, and formulas.
Ability to organize and manage files using Windows Explorer.
Comfort learning new software, including label design and printer applications.
Strong attention to detail and a commitment to accuracy.
Clear, professional written communication with customers, partners, and internal teams.
Ability to manage multiple tasks and priorities without losing track of details.
Willingness to troubleshoot problems and learn new technical skills.
Ability to lift 30 pounds, use a ladder, and stand for several hours at a time.

Personal Characteristics

You'll be successful in this role if you:

Notice the details. You recognize patterns, spot discrepancies, and catch potential mistakes before they become problems.
Take initiative. You work independently, stay productive, and don't wait to be told what to do next.
Stay organized. You can move between print jobs, customer cases, and approvals without losing your place.
Solve problems. When a printer, file, or tag isn't behaving as expected, you investigate and work toward a solution.
Balance speed with accuracy. You understand that getting an order right is just as important as getting it done on time.
Take ownership. You hold yourself accountable for the quality and completeness of your work.

Training & Success Milestones

We provide structured, hands-on training with clear expectations for your first 60 days.

First Week - Start Printing

Learn Atlas' values, Service Bureau workflows, and core systems.
Set up printers, load customer data, and run print jobs with guidance.
Learn quality assurance procedures and shipment preparation standards.

By Two Weeks - Operate Multiple Printers

Manage multiple printers throughout a full day of production.
Re-roll, cut, and prepare tags to specification with minimal review.
Begin labeling and encoding hard tags.
Begin preparing customer data and templates with guidance.

By 60 Days - Fully Trained

Independently manage order setup, customer data, templates, proofs, production, QA, and shipment preparation.
Verify outsourced partner orders from proof review through physical tag inspection.
Handle customer cases and Account Manager requests without routine review.
Help manage higher order volumes while maintaining quality and meeting lead times.

Why Join Atlas RFID?

Competitive hourly pay: $20/hour.
Flexible part-time schedule: 20–30 hours per week during regular weekday business hours.
Structured training: A clear progression from learning basic production tasks to independently managing orders.
Direct mentorship: Work closely with the Service Bureau Manager.
Valuable technical experience: Develop practical skills in RFID technology, printing, encoding, data management, and production quality assurance.
Meaningful work: Play a direct role in delivering accurate, high-quality products to customers worldwide.

Ready to Join Our Team?

If you enjoy working with numbers, have a sharp eye for detail, learn quickly, and take pride in getting things right, we'd like to hear from you.

Apply today to join the Atlas RFID Service Bureau team in Birmingham, Alabama.

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Atlas RFID

Current Open Positions