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IOU Financial

Kennesaw, GA
Local candidates, with some remote work
Full-Time / 10-7pm or 9:30-6:30pm
No travel required
Competitive salary range

JOB DESCRIPTION

We are seeking strong professionals with expertise in loan processing. We need people with great communication skills who have used those skills to quickly and thoroughly process all types of commercial loans. You must have a proven track record in delivering outstanding customer service.

RESPONSIBILITES

Performs customer verifications contacts by telephone, direct email, computer system access, or letter to check business and owner information.
Assists in the preparation of credit and business information necessary to establish credit limit, including such factors as applicant’s company and personal information, 3rd party verifications, cash flow and tax return databased on predetermined standards.
Keeps record in file of customer interactions and transactions, records details of inquiries and comments, actions taken and follow up with customers.
Provides assistance inputting data to computer, recording information as required, answering telephones, photocopy, faxing, typing letters, etc.
Assists departmental staff in efficiently and effectively processing the various activities involved in loan processing, customer service and performs such additional duties as might be assigned from time to time.
Works with inside and outside sales team to deliver outstanding customer service assisting customers with technical or product support.

QUALIFICATIONS

3+ years of experience working in a professional environment. Experience working in a retail or financial
Must have excellent interpersonal communication skills and the ability to be cooperative and positive.
Team oriented attitude with aspiration to meet team goals and expectations
Can work well independently and as part of a team.
Outstanding written and oral communication skills.
Must like to have fun and be part of and help craft a great team culture and environment.
A High School Diploma required and an Associate’s Degree preferred.

PREFERRED QUALIFICATIONS

Experience handling various roles and tasks at a time

ABOUT IOU FINANCIAL

IOU Financial is a leading online lender that provides quick and easy access to growth capital to small businesses. IOU has become a trusted alternative to banks by originating over $2 billion in loans to fund small business growth since 2009. IOU was named one of the “Top Places to Work in Fintech for 2026” by American Banker and “Best Places to Work in Georgia for 2026” in Georgia Trend Magazine. For more information, please visit IOU's website at www.ioufinancial.com.

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JOB EXPECTATIONS

JOB DESCRIPTION

The primary function of this position is to work closely with IOU Financial merchants who are in the final stage of the loan process. This person will direct the merchant through the closing process via a recorded closing call. The Specialist will also handle any post-closing merchant questions, including but not limited to, balance and pay-off amount inquiries. The Specialist will be cross-trained to perform any and all closing duties as well as provide coverage for vacations or other absences. This position will communicate frequently with account executives, risk management, and production team members to accomplish its duties and responsibilities.

RESPONSIBILITES

Complete pre-closing due diligence checklist. Conduct closing calls with merchants, reviewing all terms and conditions of the loan as well as assisting with system support. Maintain closing call calendar.
Assist merchants with logging into the platform to accept funds and perform identity verifications as needed.
Recognize and proactively resolve potential problems during the loan closing/acceptance process.
Communicate with Sales/Ops regarding any merchant concerns or closing issues.
Assist merchants with post-closing needs as they relate to current loan account.
Maintain timely and accurate records of all interactions with merchants and internal departments.
Input weekly updates on master list and IOU platform.
Upload bankruptcy documents received and send to appropriate parties.
Review and present subordination agreements.
Portfolio defense.
Submit broker applications for Sales.
Handle ECOAs for Processing.

QUALIFICATIONS

Excellent oral and written communication skills.
Basic understanding of computer technology in a business environment.
Be a self-starter, detail-oriented, and able to work independently as well as in a team environment.
Ability to work effectively and proactively in a cross-functional team environment.
Excellent time management skills and the ability to prioritize to ensure effective and timely follow-up.
One to three years of experience working in financial services and customer service.

PREFERRED QUALIFICATIONS

Working in a fast-paced environment.
Effective analytical and problem-solving skills.

ABOUT IOU FINANCIAL

IOU Financial is a leading online lender that provides quick and easy access to growth capital to small businesses through a
network of preferred brokers across the U.S. Built on its proprietary IOU360 technology platform that connects underwriters,
merchants and brokers in real time, IOU has become a trusted alternative to banks by originating over $2 billion in loans to
fund small business growth since 2009. IOU was named one of the “Top Places to Work in Fintech for 2026 by American
Banker.' For more information, please visit IOU's website at www.ioufinancial.com.

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IOU Financial

Current Open Positions