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About the role

Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship.

infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.

You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.

The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.

What Success Looks Like in This Role

Complex infrastructure issues are resolved efficiently
Infrastructure projects are planned and executed successfully
Junior technicians grow through mentorship and technical guidance
Client environments become more stable, secure, and well-documented

Key Responsibilities

Technical Leadership

Serve as the primary escalation point for complex systems and network issues
Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
Take ownership of critical issues and ensure they are resolved completely

Systems & Infrastructure Engineering

Design, implement, and support Windows Server environments across client networks
Manage virtualization platforms, including Hyper-V and VMware environments
Support Microsoft 365 cloud services

Networking

Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
Troubleshoot routing, switching, VPN, and connectivity issues

Project Engineering

Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
Work with vendors and manufacturers to troubleshoot issues and implement solutions

Telephony Systems

Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone

Documentation & Standards

Maintain accurate documentation within our documentation platform
Contribute to technical standards and best practices across client environments

Technical Experience

Required

5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment
Experience with Microsoft 365
Experience with Hyper-V and VMware virtualization

Preferred

Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking equipment
Experience supporting VoIP systems
Experience working in a Managed Services Provider (MSP) environment
Experience with Azure infrastructure
Experience with ConnectWise and Datto RMM is a plus
Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows

Certifications (Preferred but Not Required)

CompTIA Network+, Security+
Windows Server
Office 365
Cisco CCNA
SonicWall SNSA, SNSP, or SMAA

Equivalent real-world experience is valued as highly as formal certifications.

The Kind of Person We’re Looking For

We’re looking for someone who takes pride in solving difficult problems and seeing technical work through to completion.

The right candidate:

Enjoys tackling complex technical challenges
Takes ownership of issues instead of passing them along
Will mentor junior technicians and support team development
Works collaboratively and contributes to a positive team culture
Communicates clearly with both technical staff and clients
Is comfortable engaging vendor support and researching solutions when needed

This role will play an important part in shaping the future of service delivery.

Work Environment

This is an onsite role based in our Cleveland office and/or our Warren office. While most work is performed from the office, occasional travel to client locations will be required.

Benefits

Medical, Dental, and Vision insurance
401k plan
Mileage reimbursement for travel to customer sites

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Systems & Cloud Infrastructure Administrator

Job Summary:
infinIT is seeking a highly skilled and motivated Systems & Cloud Infrastructure Administrator knowledgeable in VMware, Veeam, Parallels RAS, Microsoft and SAN storage technologies. This position is responsible for managing and maintaining virtualized environments, leading the effort to provide data protection and disaster recovery readiness, and optimizing storage solutions to support organizational operations. This role requires a proactive problem solver with strong technical skills and the ability to collaborate with other technical teams. This position is in-office, not remote.

Key Responsibilities:

VMware Administration:

Manage, configure, and optimize VMware vSphere environments.
Monitor and maintain virtual machine (VM) performance and resource allocation.
Troubleshoot and resolve issues within virtualized environments.
Plan and execute upgrades, patches, and migrations for VMware systems.

Backup and Recovery with Veeam:

Implement and maintain backup strategies using Veeam Backup & Replication.
Monitor and validate backups, ensuring data integrity and recovery readiness.
Perform periodic disaster recovery tests to validate restore processes.
Troubleshoot and resolve backup and recovery issues

Parallels Virtual Environment Setup and Managment:

Create new client virtual desktop infrastructure
Guide technicians and clients through initial setup and data transfer
Monitor, maintain, and troubleshoot existing environments

SAN Storage Management:

Configure, manage, and monitor SAN storage systems to ensure high availability and performance.
Allocate and optimize storage resources to meet application and business needs.
Monitor storage health and address potential issues proactively.
Collaborate with vendors for upgrades, support, and issue resolution.

General IT Support:

Monitor and manage system performance, capacity, and availability.
Maintain and document system configurations, procedures, and policies.
Provide technical support and guidance to internal teams.
Stay updated on emerging technologies and recommend improvements to infrastructure.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Proven experience as a Systems Administrator or similar role.
Expertise in VMware virtualization technologies (vSphere, ESXi, etc.).
Hands-on experience with Veeam Backup & Replication.
Strong knowledge of SAN storage solutions, including configuration and troubleshooting.
Familiarity with Windows and Linux server environments.
Excellent troubleshooting and problem-solving skills.
Strong communication and documentation skills.

Preferred Qualifications:

Certifications such as VMware Certified Professional (VCP), Veeam Certified Engineer (VMCE), or similar.
Experience with cloud platforms and hybrid environments.
Familiarity with scripting languages (e.g., PowerShell) for automation.

Please take this quick survey so we can see how you fit our culture:

Culture Index Scoring

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infinIT.us

Current Open Positions