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Are you a people-first leader who thrives on finding financial solutions, driving results, and making a meaningful impact in your community?

Corda Credit Union is hiring a part-time Member Services Representatives for our North Liberty location. This is an incredible opportunity for an individual with customer service and sales experience who is ready for their next career chapter. We offer flexible hours and can accommodate most college students' schedules.

Why this role stands out:

Collaborate with a high-performing branch team
Drive exceptional member experiences while delivering financial solutions
Play a key role in community engagement and local growth
Join a company recognized for Member Focus and Career Growth
Access to our very generous benefits and encouraged work/life harmony

https://www.cordacu.org/careers/#benefits

As a Member Services Representative at Corda Credit Union, you play a vital role in delivering exceptional, member-focused financial solutions. Through in-person interactions, phone conversations, email correspondence, and digital channels, you create a seamless and positive experience for our members. In this role, you will provide information about products and services, process transactions, and identify financial solutions tailored to each member's unique needs. As one of the first faces our members see when they enter our branches, you help build lasting relationships by providing outstanding service, trusted guidance, and a welcoming presence.

We are seeking Member Service Representatives who are passionate about personal and professional growth, delivering outstanding member service, and maintaining operational excellence-someone who wants their work to make a meaningful impact both inside and outside the branch in Johnson County.

Location: North Liberty, IA Johnson County

Know someone who'd be a great fit-or is that you? Let's connect!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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Do you enjoy identifying opportunities for improvement, solving problems, and helping others deliver exceptional service? Are you someone who can take a closer look at a process, recognize what is working well, and identify where changes could make a difference?

Corda Credit Union is looking for a Contact Center Quality Analyst to help ensure our Contact Center team members are following established policies and procedures while delivering an exceptional member experience. In this role, you will review recorded calls, texts, chats, emails, provide constructive feedback and coaching, and partner with leadership and other departments to strengthen processes, manage risk, and improve efficiency.

What You'll Do

Evaluate member interactions, review, and score recorded calls, texts, chats, and emails to ensure team members follow established procedures, meet authentication and accuracy standards, and provide a positive member experience.
Provide regular, constructive feedback to Contact Center team members through written and verbal communication, identifying opportunities for improvement, recognizing effective practices, and supporting ongoing development.
Prepare and share reports that provide meaningful insights, promote accountability, and help leadership make informed decisions.
Recommend updates to policies, procedures, and processes to address deficiencies, improve efficiency, and establish sustainable best practices.

Throughout your work, you will support and demonstrate Corda Credit Union's mission and Core Principles while helping ensure our members receive consistent, accurate, and exceptional service.

https://www.cordacu.org/careers/#benefits

Preferred Skills

Strong written and verbal communication skills, with the ability to provide constructive feedback and communicate recommendations effectively.
Excellent attention to detail and the ability to analyze information, recognize trends, and identify opportunities for improvement.
Strong organizational and time management skills, with the ability to prioritize responsibilities and meet deadlines.
Proficiency with technology and computer applications.
The ability to exercise independent judgment and make sound decisions based on established policies, procedures, and risk and compliance requirements.
Professionalism, discretion, and sound judgment when handling confidential information.
A collaborative approach and the ability to build positive working relationships across departments.

What Success Looks Like

In this role, success means more than reviewing interactions and completing scorecards. You'll help strengthen our processes, support team member development, and ensure our practices align with established policies, procedures, and regulatory requirements.

You'll use data and observations to identify trends, recommend solutions, and help create consistent, high-quality experiences for our members. Your work will contribute to effective internal controls, reduced risk, and continuous improvement across the Contact Center and beyond.

Why Corda Credit Union?

At Corda, we believe in investing in our people, supporting professional growth, and creating an environment where team members can make a meaningful impact. We value collaboration, continuous improvement, and exceptional member service.

If you are ready to put your analytical skills, attention to detail, and passion for quality to work, we'd love to hear from you!

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Corda Credit Union

Current Open Positions