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Where Curiosity Powers Systems

Take the next step in your IT career by building real-world systems engineering experience. At Triton Technical, you'll develop the skills needed to manage modern IT infrastructure while working alongside experienced engineers.

About Triton Technical

Triton Technical designs and delivers advanced IT and AV systems for the world's most sophisticated private yachts. We operate in a fast-paced, collaborative environment focused on innovation, precision, and continuous improvement.

The Role

The Systems Engineer Associate supports the design, implementation, and maintenance of IT infrastructure under the guidance of senior engineers. This role is ideal for someone transitioning from client or technical support into systems engineering.

You'll work across server environments, virtualization, Microsoft 365, and identity management while building the technical depth required to independently manage systems over time.

What You'll Do

Assist with deployment, configuration, and maintenance of virtual machines and storage systems
Support Active Directory, DNS, DHCP, and application server environments
Perform system monitoring and basic server administration tasks
Assist with Microsoft 365 and Entra ID administration including user provisioning and access management
Troubleshoot Tier 2 system, application, and infrastructure issues
Participate in system upgrades, maintenance windows, and operational support
Maintain technical documentation including system diagrams, inventories, and procedures
Support development and adherence to system standards and best practices
Participate in on-call rotation after onboarding

What You Bring

5+ years of experience in IT support, client support, or technical operations
Strong knowledge of Windows operating systems and basic networking concepts
Familiarity with Microsoft 365, Active Directory, or server environments
Strong problem-solving skills and attention to detail
Ability to follow technical standards and learn quickly
Effective communication and teamwork skills
Exposure to virtualization platforms or Microsoft certifications is a plus

Why Triton

Clear growth path into a Systems Engineer role
Hands-on experience with enterprise infrastructure
Mentorship from senior engineering staff
Exposure to modern systems including virtualization and cloud services
Collaborative, high-performance team environment
15 Days PTO: Enjoy ample time off for relaxation and rejuvenation.
Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.
100% Company Covered Dental Insurance for Employee
401(k) Plan: Secure your future with our retirement savings option.
Cell Phone & Internet Reimbursement: Stay connected without the added expense.
8 Paid Holidays

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Company Information

Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

Position Summary

The Client Support Technician is a member of the Triton Technical client support team that provides 24/7/365 technical support to Triton Technical customers worldwide. The role is defined by the duties and responsibilities detailed below. This role requires technical support experience, technical knowledge, and an ability to engage in remote troubleshooting, maintenance, testing, building, and documenting onboard AV & IT systems.

Essential Duties and Responsibilities

Assist clients with a wide variety of software and hardware issues
Work as first point of contact for clients and routing of client helpdesk tickets
Work as part of the team to carry out Microsoft server management and maintenance tasks
Work as part of the team to carry out software implementation and system configurations
Issue management, resolution and escalation per defined procedures
Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems.
Generate, edit and maintain site information spreadsheets and user documentation
Work to improve and maintain documentation on new and existing project installations and procedures
Attend client sites and assist with on-site project work as needed
Weekends and time-shifted shifts are expected on a rotating basis.
Ability to work overtime when required or desired
Other duties as assigned by your Supervisor

Required Experience and Skills

Intermediate Microsoft Office knowledge i.e., Excel, Outlook, Word
Effective communication skills both verbal and written
A+ / Network+ level knowledge or appropriate experience
Helpdesk and general ticket management experience

Personality Traits

Proactive work ethic and drive
Meticulous attention to detail
Able to explain complex technical issues and resolutions in a patient, non-technical manner
Ability to prioritize tasks and client issues in accordance with defined standards and protocols
Commitment to learning and willingness to teach others
Strong listening skills and proven organizational skills
Resourceful, with an inherent tenacity for problem solving
Efficient multi-tasking skills
Global awareness and knowledge of cultural differences

Other Requirements

Valid Driver License
Valid Passport (Or able and willing to obtain at time of hire)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes: ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.

Benefits:

15 Days PTO: Enjoy ample time off for relaxation and rejuvenation.
Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.
100% Company Covered Dental Insurance: Comprehensive dental coverage at no extra cost.
401(k) Plan: Secure your future with our retirement savings option.
Cell Phone & Internet Reimbursement: Stay connected without the added expense.

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Triton Technical

Current Open Positions