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MUST BE ABLE TO PASS BACKGROUND CHECK AND CREDIT SCREENING

Department: Retail Deposits - Senoia Branch

Position Type: Full-Time

Department Head: Chief Operating Officer

Reports To: Branch Manager

Summary: The Universal Banker is a dynamic and customer-focused role, responsible for delivering personalized banking solutions and fostering lasting customer relationships. This position combines elements of both teller and personal banker roles that involves handling account services, processing transactions, and promoting bank products and services to meet customer needs and contribute to branch success.

Specific Job Functions:

Provide a welcoming and professional customer experience, both in-person and over the phone.
Proactively identify customer needs and recommend appropriate products and services.
Research and resolve customer inquiries with care and efficiency.
Open, maintain, and service various account types, including checking, savings, and certificates of deposit.
Assist with safe deposit box services.
Process teller transactions accurately and efficiently by handling cash recyclers, branch capture systems, cash counters, and cash advance equipment.
Assist customers with online and mobile banking services, troubleshooting issues as needed.
Comply with all Bank policies, procedures, and relevant regulations to include, but are not limited to BSA, CIP, OFAC, and Fair Lending.
Complete all required training promptly and participate in ongoing development opportunities.
Perform additional duties as assigned.

Qualifications:

One year of experience in banking, customer service, or a related field.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Commitment to fostering a collaborative team environment with a positive approach
Effective problem-solving skills and the ability to work well under supervision.
Excellent verbal and written communication abilities.
Meticulous attention to detail and reliable organizational skills.
Ability to multitask and meet strict deadlines in a fast-paced environment.
Flexibility to work weekends and adjust schedules as needed.
Consistent and dependable attendance is vital to meeting the needs of this role.

Position Type and Expected Hours of Work:

This is a full-time position that operates in the Senoia Branch.

Typical days and hours of work are – Monday through Friday from 8:30 am to 5:00 pm.

Physical Demands and Equipment Used:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to sit at a desk for extended periods of time, reach, bend, walk or maneuver around the bank and occasionally lift up to 15 pounds. Must be able to efficiently operate a computer, fax machine, scanner, copier, printer, phone system, and other office equipment.

Travel:

Occasional travel may be required in relation to training opportunities, staff meetings, and when assistance may be needed at other branch locations.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additionally, duties, responsibilities, activities, and work hours are subject to change.

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MUST BE ABLE TO PASS CREDIT AND CRIMINAL BACKGROUND SCREENING

Job Description: Information Technology Supervisor (IT Supervisor)

Department: Information Technology Reports To: IT Manager Supervises: Help Desk Attendant Travel Requirements: Travel to Bank branches and designated locations within a 125-mile radius as needed.

Position Summary

The IT Supervisor supports the day-to-day technology operations, technical support services, vendor management activities, and technology-related physical security systems of First Peoples Bank. Reporting to the IT Manager, this position provides hands-on technical support, supervises the Help Desk Attendant, coordinates technology projects, and helps ensure the reliability, security, and efficiency of the Bank's systems and equipment.

The IT Supervisor serves as the second-tier escalation point for Help Desk issues, coordinates initial and annual vendor risk assessments across all Bank vendor relationships, assists with audit and regulatory examination requests, and provides on-site support to branch locations. This position also supports the operation and maintenance of physical security equipment, including surveillance cameras, alarm systems, and related security technology.

Essential Duties and Responsibilities

IT Operations and Help Desk Management

Support daily IT operations, including network infrastructure, workstations, servers, software, connectivity, and related equipment.
Supervise, train, and support the Help Desk Attendant, ensuring timely resolution and appropriate documentation of service requests.
Serve as the second-tier escalation point for complex technical issues and coordinate resolution as needed.
Assist with system upgrades, equipment installations, IT projects, system documentation, and technology inventory management.
Escalate significant outages, security incidents, and operational concerns to the IT Manager.

Vendor Management and Risk Assessments

Coordinate vendor management activities for all Bank vendors, including technology providers and vendors supporting other Bank operations.
Coordinate initial and annual vendor risk assessments in accordance with the Bank's vendor management program.
Obtain and organize appropriate due diligence documentation, track outstanding items, and assist in identifying and escalating vendor risks.
Maintain vendor inventories, assessment records, contracts, and supporting documentation.
Monitor vendor performance and coordinate follow-up on identified concerns, deficiencies, and corrective actions in collaboration with the IT Manager and other designated Bank personnel.

Audit and Regulatory Examination Support

Assist the IT Manager with compiling and responding to information request lists for internal audits, external audits, and regulatory examinations.
Gather and maintain IT documentation, vendor assessments, contracts, system inventories, access records, and other requested materials.
Track outstanding requests and assigned corrective actions to ensure timely completion.
Support audit readiness and compliance with applicable Bank policies, procedures, and regulatory requirements.

Physical Security Systems Support

Coordinate technical support, troubleshooting, maintenance, and vendor service for Bank surveillance cameras, alarm systems, and other electronic physical security equipment.
Assist with installations, upgrades, testing, and maintenance of security systems at branch locations.
Coordinate with appropriate Bank personnel and service providers to address equipment malfunctions and security system concerns promptly.
Maintain documentation of security equipment, service activities, and related technical issues.
Promptly escalate significant security system failures or concerns to the IT Manager and appropriate Bank personnel.

Branch Support and Project Coordination

Travel to Bank branches and other designated locations within a 125-mile radius to address IT needs and support approved projects.
Coordinate technology installations, equipment replacements, network changes, and other branch technology initiatives.
Work with branch personnel, vendors, and the IT Manager to minimize operational disruptions and complete projects efficiently.
Assist with IT security, business continuity, and disaster recovery activities, including technical safeguards, documentation, and testing, as assigned.

Administration and Communication

Assist with IT planning, project tracking, equipment lifecycle management, and operational reporting.
Maintain accurate technical records and promote consistent IT support procedures.
Communicate effectively with employees, vendors, auditors, and other stakeholders.
Recommend improvements to technology operations, vendor oversight, security, and service delivery.
Perform other related duties as assigned by the IT Manager.

Qualifications and Requirements

Required Qualifications

Minimum of five (5) years of experience in information technology, network administration, IT infrastructure support, or a closely related field.
Bachelor's Degree or equivalent certifications in technology-related programs
Demonstrated ability to troubleshoot hardware, software, network, and end-user technology issues.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to supervise a direct report, manage competing priorities, and meet deadlines.
Ability and willingness to travel to Bank locations within a 125-mile radius as business needs require.
Commitment to maintaining the confidentiality, integrity, and security of Bank information and systems.

Preferred Qualifications

Experience in banking, financial services, or another regulated industry.
Experience with vendor management, third-party risk assessments, audits, and regulatory examinations.
Familiarity with physical security systems, including surveillance cameras, alarm systems, and electronic security equipment.
Experience supporting multiple locations and coordinating technology projects.
Relevant IT certifications, technical training, or a degree in information technology, computer science, network administration, or a related field.

Core Competencies

The successful candidate will demonstrate technical proficiency, sound judgment, leadership, accountability, attention to detail, effective communication, and a customer-focused approach. The ability to recognize and escalate risks, maintain accurate documentation, and coordinate multiple responsibilities in a community banking environment is essential.

Working Conditions

This position primarily operates in an office environment but requires periodic travel to Bank branches and other designated locations within a 125-mile radius. Occasional work outside normal business hours may be necessary for system maintenance, technology implementations, or urgent operational needs. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

Why First Peoples Bank

First Peoples Bank is committed to building strong relationships, supporting our communities, and providing innovative financial solutions. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth.

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FIRST PEOPLES BANK

Current Open Positions