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POSITION SUMMARY:
The Director of Infrastructure and Operations provide leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premise, co-located, and cloud environments. This leader ensures infrastructure operations enable business growth, reduce operational risk, and deliver effective technology services to our employees and Members. This role sets direction, establishes operating expectations, and ensures internal teams, providers, and partners operate with clear accountability for outcomes. The position is integral to providing, managing, and maintaining high-quality solutions that enable the business units to deliver on its mission.
PRIMARY RESPONSIBILITIES:
•Defines and drives specific cultures to attract and retain the best technical and operational talent in the industry.
•Develops and measures high-performance teams; and provides coaching, mentoring, and career development for the team members.
•Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud, ensuring availability, performance, resilience, and scalability.
•Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
•Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
•Translate business needs into infrastructure priorities, investment decisions, and operational plans, and ensures senior management understands industry, company, and customer technical direction and challenges.
•Works with business units driving product requirements, application, roadmaps, and delivery of solutions for customers.
•Create clarity around roles, decision rights, service ownership, and performance expectations.
•Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.
EDUCATION AND EXPERIENCE:
BA/BS degree in Computer Science/Information Technology or related field, or equivalent years relevant experience plus 10+ years of experience in a development and/or Systems Engineering Role.
Director, IT Operations & Infrastructure October 2026
SKILLS, KNOWLEDGE, and ABILITIES:
•7-10 years of senior leadership experience in enterprise infrastructure operations across hybrid and cloud environments.
•Demonstrated success leading infrastructure reliability, service management, governance, security alignment, and financial discipline at scale.
•Strong executive communication skills with the ability to translate technical operations into business impact, risk, and investment decisions.
•Experience building high-performing teams and operating models across internal staff, technology partners, and strategic vendors.
•Relevant experience with IT service management, cloud operations, cybersecurity practices, and enterprise infrastructure modernization.
•Ability to effectively mentor staff for operational and support excellence.
•Ability to establish a constructive and informative relationship with employees, management, and vendors
PHYSICAL DEMANDS:
No unusual physical demands
WORKING CONDITIONS:
Basic office setting

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Volunteer Corporate Credit Union

Established in 1981, VolCorp is a not-for-profit financial cooperative based in Nashville, TN serving over 330 natural person credit unions nationwide. VolCorp's mission is to serve as the primary financial partner for credit unions by providing superior products, services, and support. For more information about VolCorp, please visit www.volcorp.org.

We are currently recruiting for a Senior Project Manager.

Hybrid & Remote Work Environments:

Option available based on position and the location of incumbent.

*Generous time off- VolCorp offers a generous allotment of pro-rated vacation, discretionary and sick time to any part time employee who will work an average of 24 or more hours in a week. In addition, we follow the Federal Reserve guidelines with 11 holidays per year.

*Culture- We pride ourselves on striving to maintain and achieve a culture that lives and breathes our operating principles daily. Those principles include Accountability, Vision, Trustworthiness, and Unity while remaining Results Focused. Our culture is reflected in our average length of service which is currently running at 14 years. We strive to do it right!

*Benefits- Medical, Dental, Life, Disability, Vision, Health Reimbursement Accounts, Health Savings Account, Flexible Spending Accounts are all part of the Benefit Package for any part time employee who averages 24 or more hours per week.

*Retirement Plans- Once you enter our retirement plans the company will make a 3% contribution to your 401K plan and a 7% contribution to a Retirement Savings Fund Plan which is a combined total contribution of 10%. The contribution takes place even if you choose to not personally contribute. Should you choose to contribute you have contribution platforms such as Roth or tax deferred investment options. This option is available for any employee who completes 1,000 + hours in a 12 month period.

*Community Giving- VolCorp is paired with a local charitable organization where we \"give back\" to the community. Paid time off provided to work with the organization and fundraisers held yearly for their benefit.

*Sign on bonus- $1,000 sign on bonus after completion of 60 days

POSITION SUMMARY:

The Senior Project Manager leads complex, cross-functional initiatives that support the financial institution's strategic priorities, operational performance, technology modernization, and risk management objectives. This role establishes disciplined project governance, coordinates people and resources across business functions, and delivers projects on schedule, within approved budgets, and in accordance with organizational standards and applicable regulatory requirements. The position partners closely with executive sponsors and functional leaders to translate business strategy into measurable results.

Essential Duties & Responsibilities

Strategic Project Leadership

Lead high-impact projects from business case and charter through planning, execution, implementation, closeout, and benefits realization.

Develop project scope, deliverables, work plans, milestones, budgets, resource plans, and success criteria in collaboration with executive sponsors.

Manage competing priorities, interdependencies, and project risks across multiple concurrent initiatives.

Enterprise Portfolio & Governance

Maintain an enterprise project portfolio and standardized planning, tracking, change-control, and reporting tools.

Partner with leadership to prioritize projects based on strategic alignment, organizational capacity, cost, business value, and risk.

Prepare executive dashboards, status reports, escalation recommendations, and steering committee materials.

Operations & Continuous Improvement

Lead process improvements, business integrations, workflow redesign, automation, and operational transformation initiatives.

Coordinate across Finance, Operations, Information Technology, Human Resources, Compliance, Legal, and Risk Management.

Measure post-implementation outcomes, including cost savings, service improvements, cycle-time reductions, and control effectiveness.

Risk, Compliance & Internal Controls

Incorporate applicable regulatory expectations, internal controls, information security, third-party risk, and business continuity into project plans.

Coordinate appropriate approvals, testing, documentation, and procedural updates before implementations go live.

Support remediation initiatives related to internal audits, risk assessments, and regulatory examinations.

Technology, Vendor & Financial Management

Coordinate systems implementations, software integrations, vendor projects, user acceptance testing, and organizational readiness.

Oversee vendor commitments, deliverables, statements of work, and project-related service expectations.

Monitor project budgets and resource requirements; analyze variances and recommend corrective action as needed.

Stakeholder Communication & Change Management

Facilitate cross-functional work groups, executive reviews, and decision-making to remove roadblocks and resolve conflicts.

Create clear and timely communications for project sponsors, leaders, employees, and external stakeholders.

Coordinate training, business transition planning, adoption measures, and post-launch stabilization activities.

Required Qualifications

Bachelor's degree in Business Administration, Finance, Information Systems, Project Management, or a related field; equivalent relevant experience may be considered.

At least seven years of progressive project management experience, including three or more years leading complex, cross-functional initiatives.

Demonstrated success managing budgets, schedules, vendor relationships, and senior-level stakeholders across several concurrent projects.

Excellent organizational, analytical, problem-solving, facilitation, written communication, and executive presentation skills.

Preferred Qualifications

Experience in banking, financial services, financial technology, insurance, or another regulated environment.

PMP, Agile, Lean Six Sigma, change management, or similar recognized professional credential.

Familiarity with audit and compliance practices, third-party oversight, information security, and enterprise risk management.

Proficiency with Microsoft Project, Smartsheet, Jira, Excel, Power BI, or comparable project and reporting tools.

Success Measures

Performance may be evaluated against delivery predictability, budget adherence, milestone completion, executive stakeholder satisfaction, timely risk escalation, implementation adoption, and demonstrated business or operational value. Specific objectives and targets will be established based on the annual project portfolio.

Key Competencies

Executive presence with ability to influence at all levels of the organization
Strong leadership, mentoring, and people development skills
Excellent communication, facilitation, and stakeholder engagement
Strategic thinking combined with operational execution
Decision-making, analytical, and risk management acumen

Physical Demand

No unusual or extreme physical demands

Must be flexible to work some overtime

Working Conditions

Travel is not required.

The job will be fully remote with some expectations to be on-site at VolCorp headquarters periodically.

Must be able to pass a credit, criminal, and employment background check.

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Volunteer Corporate Credit Union

Current Open Positions