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Part-Time Call Center Agent (100% Inbound)
Company: ProComm l Location: Seneca, SC (In-Office) l Pay: $15-$18
Schedule: Part-Time, requires working one weekend day per week and scheduled holidays

ProComm is seeking dependable, empathetic, and customer-focused Call Center Agents to join our fast-growing team!

In this vital role, you will serve as the primary ambassador of our organization, delivering courteous, polished, and top-tier communications to callers across a wide array of specialized industries including essential healthcare practices, vibrant residential communities, and premier corporate clients. Best of all? This is a 100% inbound call center! That means zero sales, telemarketing, and cold calling. Your sole focus is providing genuine help and assistance to callers.

Whether you are looking to launch a brand-new career path or bring your existing customer service skills to a company that genuinely values your contributions, we provide full support from start to finish. No prior call center experience is required. We offer comprehensive, fully paid training starting on your very first day to ensure you have all the tools, resources, and confidence needed to succeed and thrive.

What makes this opportunity different?

100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care to callers reaching us.
No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values you contributions, we have you covered.
Comprehensive Paid Training: We provide extensive, fully paid training starting on your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.

Day-to-Day Responsibilities

As a Call Center Agent, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:

Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leads, and management.

What We Look for in Candidates

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

Exceptional Communication Kills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar.)
Technical Aptitude: Basic computer literacy, comfort working within multi-window software environments, and the ability to type at least 35+ words per minute.
Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
Scheduled Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
Must be 18 years of age.

How our Hiring Process Works:

Ready to take the next step toward a stable, supportive, and deeply rewarding workplace culture? We would love to review your application! Here is what you can expect during our recruitment process:

Submit your Resume: Apply directly through this job posting with your updated resume and information.
Comprehensive Application Review: Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
Email Invitation and Next Steps: If your background, skills, and availability align with what we are looking for in our candidates, our hiring team will reach out directly via email with details on next steps.

ProComm is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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Full-Time Call Center Representative
Company: ProComm l Location: Seneca, SC (In-Office)
Pay: $15-$18
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

About ProComm

At ProComm, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our in-office team in Seneca. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At ProComm, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Key Responsibilities

In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy. Your daily duties will include:

Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.

What We Are Looking For:

We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance. Ideal qualifications include:

Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
Candidates must be at least 18 years of age.

Why Join ProComm?

We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package, including:

Employee Stock Ownership Plan (ESOP): Build equity as you work! As an employee-owner, you share directly in the growth and financial success of our company.
Comprehensive Healthcare: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.
Retirement Planning: 401(k) retirement plan with an employer match to helps secure your future.
Life and Financial Security: Free employer-provided Life Insurance and access to legal assistance resources.
Work-Life Balance: Generous Paid Time Off (PTO) accrual starting in your first year.
Paid Professional Development: Comprehensive, paid step-by-step training to build your confidence and skills before you take live calls independently.

How Our Hiring Process Works

Ready to take the next step toward a stable, supportive, and rewarding workplace? We'd love to review your application!

Submit Your Resume: Apply directly through this posting with an updated resume.
Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
Next Steps via Email: If your background and qualifications match what we're looking for, our recruiting team will reach out via email with next steps.

Anserfone is an Equal Opportunity Employer.

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ProComm

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