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Fly Trampoline Park

Become part of the team at Fly Trampoline Park and help our guests take flight! We are currently hiring Ground Crew Specialists at our Fairbanks location.

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Position Summary

The Ground Crew Specialist works with other ground crew as an integrated team to oversee the safe operation of the jump courts and other park features while providing friendly, responsive service to create an exceptional entertainment experience for our guests. A Ground Crew Specialist's attitude directly effects how Fly Trampoline Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all jump areas and other attractions are properly maintained to ensure a safe and enjoyable experience for our guests.

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Duties and Responsibilities

Greet and assist customers entering the courts
Explain jump areas and rules for each station
Ensure that all jumpers have a valid wristband, proper footwear and no loose jewelry
Clear the courts of jumpers whose wrist bands have expired
Clear the courts or surrounding area when there is an injury
Ensure that all pads, nets, springs and other safety items are installed and functioning properly
Ensure that all jumpers are following rules
Monitor the tracking system
Alert jumpers of their expired time
Remove expired stickers
Assist jumpers and other guests with any questions
Keep jump areas clean
Fluff the foam pit as needed
Monitor, clean, organize and restock bathrooms, cubbies and seating areas as needed
Resolve guest concerns and if needed, elevate concerns to a supervisor or manager for further action
Report problems with equipment to manager on duty
Maintain a fully stocked backpack of first aid supplies and report any needs to the manager on duty
Attend to any and all injured visitors within your designated area
Complete an incident report on any injury, loss or other incident
Report any and all injuries to manager on duty
Complete opening and closing duties
Perform all duties, whether routine or specifically requested, in a friendly and courteous manner
Promptly inform the Manager on Duty of any and all customer feedback or concerns
Promptly inform the Manager on Duty of any compliance issues or inappropriate behavior with jumpers
Other duties as assigned by management or needed by the business

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Qualifications and Requirements

Willingness to work as a team
Ability to understand all aspects of Fly Trampoline Park employee handbook and park rules and act in accordance with established policies and procedures
Must be able to communicate clearly with managers but especially with guests
Be able to reach, bend, stoop and frequently lift up to 40 pounds
Be able to work in a standing position for long periods of time (up to 10 hours)\n
Fly Trampoline Park
\n
Become part of the team at Fly Trampoline Park and help our guests take flight! We are currently hiring Ground Crew Specialists at our Fairbanks location.
\n
\n
Position Summary
\n
The Ground Crew Specialist works with other ground crew as an integrated team to oversee the safe operation of the jump courts and other park features while providing friendly, responsive service to create an exceptional entertainment experience for our guests. A Ground Crew Specialist's attitude directly effects how Fly Trampoline Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all jump areas and other attractions are properly maintained to ensure a safe and enjoyable experience for our guests.
\n
\n
Duties and Responsibilities
\n
- Greet and assist customers entering the courts
- Explain jump areas and rules for each station
- Ensure that all jumpers have a valid wristband, proper footwear and no loose jewelry
- Clear the courts of jumpers whose wrist bands have expired
- Clear the courts or surrounding area when there is an injury
- Ensure that all pads, nets, springs and other safety items are installed and functioning properly
- Ensure that all jumpers are following rules
- Monitor the tracking system
- Alert jumpers of their expired time
- Remove expired stickers
- Assist jumpers and other guests with any questions
- Keep jump areas clean
- Fluff the foam pit as needed
- Monitor, clean, organize and restock bathrooms, cubbies and seating areas as needed
- Resolve guest concerns and if needed, elevate concerns to a supervisor or manager for further action
- Report problems with equipment to manager on duty
- Maintain a fully stocked backpack of first aid supplies and report any needs to the manager on duty
- Attend to any and all injured visitors within your designated area
- Complete an incident report on any injury, loss or other incident
- Report any and all injuries to manager on duty
- Complete opening and closing duties
- Perform all duties, whether routine or specifically requested, in a friendly and courteous manner
- Promptly inform the Manager on Duty of any and all customer feedback or concerns
- Promptly inform the Manager on Duty of any compliance issues or inappropriate behavior with jumpers
- Other duties as assigned by management or needed by the business
\n
\n
Qualifications and Requirements
\n
- Willingness to work as a team
- Ability to understand all aspects of Fly Trampoline Park employee handbook and park rules and act in accordance with established policies and procedures
- Must be able to communicate clearly with managers but especially with guests
- Be able to reach, bend, stoop and frequently lift up to 40 pounds
- Be able to work in a standing position for long periods of time (up to 10 hours)
\n

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What Is a Co-Pilot?

The Co-Pilot (Shift Lead) is the representative of the Park Manager when the Park Manager is not in the building.

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Co-Pilot Responsibilities

The Co-Pilot must lead by example and must first meet all of the requirements for Ground Crew Specialist and the Park Manager to the highest standard of performance. In addition, the Co-Pilot responsibilities are as follows:

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Duties and Responsibilities

When opening facility ensure all staff has arrived, assign staff to various opening duties
When closing facility assign staff to various closing duties, ensure all assignments are done to company standards, complete a security check of facility looking for anyone who may be Ensure all doors are secured, money accounted for and placed in safe.
Assist customers throughout the facility
Respond calmly and professionally to any injury
Able to stay calm when dealing with a stressful situation

\n
\n

Qualifications and Requirements

Willingness to work as a team
Ability to understand all aspects of Fly Trampoline Park employee handbook and park rules and act in accordance with established policies and procedures
Must be able to communicate clearly with managers but especially with guests
Be able to reach, bend, stoop and frequently lift up to 40 pounds
Be able to work in a standing position for long periods of time (up to 10 hours)

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Fly Trampoline Park Fairbanks

Current Open Positions