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Full-Time Call Center Representative
Company: Anserfone l Location: Memphis, TN (In-Office)
Pay: $16/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At Anserfone, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
Gather, verify, and route caller information accurately to the appropriate clients.
Enter caller details into our software quickly and with strong attention to detail.
Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

Friendly, polished, and articulate phone presentation.
Excellent verbal and written English commutation (including proper grammar and spelling).
Basic computer literacy in a Windows environment.
Minimum typing speed of 35 WPM.
Strong work ethic, reliable attendance, and a commitment to quality service.
Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

Employee Stock Ownership Plan (ESOP)
Comprehensive Medical, Dental, and Vision coverage
401(k) with company matching
Life Insurance
Paid Time Off (PTO)

Anserfone is an Equal Opportunity Employer.

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Part-Time Call Center Agent
Company: Anserfone l Location: Memphis, TN (In-Office) l Pay: $16/hr

Anserfone is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
Accurately document caller details, relay urgent messages, and transfer calls appropriately.
Navigate our internal call software to address caller inquiry needs swiftly.
Maintain consistency in meeting key performance and quality metrics.

Qualifications:

Excellent phone etiquette with a warm, professional manner.
Strong command of English, both spoken and written (including accurate spelling and grammar).
Basic computer literacy with the ability to type 35+ WPM.
High reliability, strong work ethic, and punctual attendance.
Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

Anserfone is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Anserfone

Current Open Positions