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Onsite Desktop Support Technician
Visalia, CA | Full-Time

Grapevine MSP is the largest managed IT services provider in California's Central Valley, with teams based in Bakersfield and Visalia. Since 2009, CEO Joe Gregory and a growing group of 60+ people have focused on one thing: helping local businesses run smoothly with technology that actually works when they need it.

We handle proactive support, cybersecurity, cloud, VoIP, and consulting for companies across the region. As Microsoft Tier 1 Partners, we keep things practical—figure out the problem, fix it cleanly, and make sure the client can get back to work.

The Role

This is hands-on, on-the-ground support. You'll spend your days at client sites around Visalia solving the issues that stop people from getting things done—laptops that won't boot, printers that won't print, accounts that won't log in, and the dozen other problems that show up on a normal day.

You'll be the person clients see when something breaks. That means communicating clearly, troubleshooting effectively, and staying calm while someone is waiting on you. It's a strong fit if you like moving around, fixing real problems, and learning how different businesses actually use technology day to day.

What You'll Be Doing

Show up on-site and get systems working again—hardware, software, connectivity, and the random stuff that only happens at client locations
Set up and configure new workstations, laptops, printers, and peripherals so people can actually use them
Handle basic user account work in Active Directory and Microsoft 365
Document what you fixed and how you fixed it so the next person doesn't have to guess
Escalate the tougher issues with enough detail that higher-tier techs can pick it up cleanly
Follow security practices and keep client environments tidy while you're there

Requirements

What We're Looking For

At least a year of real IT support experience (or solid formal training that prepared you to hit the ground running)
Comfortable working in Windows environments and diagnosing everyday desktop issues
Basic understanding of networking and Active Directory
Able to explain technical problems to non-technical people
Self-sufficient enough to work alone at a client location, but smart enough to call for help when you're stuck

Bonus Points

Previous MSP or field support experience
Familiarity with Microsoft 365
CompTIA A+ or something similar

Why This Role

You'll see a wide range of environments instead of the same five tickets every day. The path forward is clear—people who show up consistently and keep learning move into higher-tier work with training and development plans already in place. The team is straightforward, and reliability gets noticed.

Benefits

Competitive pay

401(k) with 4% company matching

Low-cost medical, dental, and vision coverage

Paid vacation and sick time

Performance bonuses

Work-anniversary recognition

Equipment and tools provided

Covered training courses and Growth and Development Plans with industry-specific training

Team events and social events

If you want a role where you're actually out solving problems instead of sitting behind a desk all day, and you're ready to build real skills while working with clients across the Visalia area, let's talk.

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Overnight IT Support Technician - Levels I & II (On-Site)
Shifts: 4:00 PM – 1:00 AM or 12:00 AM – 9:00 AM | Bakersfield, CA

Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield. Founded in 2009 by CEO Joe Gregory during the recession, we've grown into a team of 60+ professionals with a clear mission: help businesses of all sizes thrive through smart, secure, and practical technology.

We partner with clients on proactive IT support, cybersecurity, cloud services, VoIP, strategic consulting, and true 24/7 help desk coverage. As Microsoft Tier 1 Partners and active community supporters, we're known for a \"let's figure it out\" mindset, a genuine focus on client outcomes, and the drive to solve real technology challenges.

The Role

We're looking for an experienced Overnight IT Support Technician to serve as the primary technical point of contact during our midnight shifts. This is not a pure ticket-taking role. You'll protect system stability, respond to critical alerts, and ensure clients wake up to fully operational environments.

If you are confident working independently, enjoy solving complex problems, and take pride in keeping systems running behind the scenes, this opportunity is for you.

Overnight, you are the front line of defense. You'll monitor systems, resolve support requests, perform scheduled maintenance, and escalate issues as needed. Your work directly impacts uptime, security, and client satisfaction. The role requires technical competence, sound judgment, and the ability to stay focused in a quiet but high-responsibility environment.

Core Responsibilities

System Monitoring & Oversight

Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance.
Respond to alerts and performance warnings in real time.
Perform system checks that maintain uptime and stability.

Technical Support & Troubleshooting

Diagnose and resolve hardware, software, and connectivity issues.
Support Windows-based environments and manage user accounts.
Provide remote support with clear, professional communication.
Help users learn new systems, applications, and IT policies when needed.

Maintenance & Security

Execute scheduled updates, patching, and backup verification.
Maintain endpoint protection and antivirus standards.
Ensure compliance with company IT security policies; identify and report security risks, breaches, and suspicious activity.

Incident Handling & Documentation

Log and track all incidents accurately, perform root-cause analysis, and document resolutions and recurring patterns.
Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.

Shift Transition

Provide detailed handoff notes to the day team.
Communicate ongoing concerns or unresolved items clearly so transitions remain seamless.

Requirements

Qualifications

2+ years of IT support experience (MSP experience strongly preferred)
Solid hands-on experience with Windows operating systems
Practical experience with Active Directory (creating and managing users, permissions, and security groups)
Working knowledge of Group Policy
Solid understanding of network fundamentals and security best practices
Strong troubleshooting and critical-thinking skills with the ability to prioritize and manage multiple issues independently
Professional communication skills and a customer-first approach

Nice to Have

Experience with Microsoft 365 and Azure
Industry certifications (CompTIA, Microsoft, or equivalent)

Why Grapevine MSP?

Exposure to a wide range of client environments and technologies
Real opportunity to grow your technical skills in a high-accountability overnight role
Supportive team culture with clear expectations
A position where reliability, ownership, and technical skill are noticed and valued

Benefits

Competitive pay

401(k) plan with 4% company matching

Low-cost, high-quality medical, dental, and vision coverage

Paid vacation and sick time

Performance bonuses

Work-anniversary recognition

Equipment and tools provided

Covered training courses plus Growth and Development Plans with industry-specific training when you want to advance

Team events and social events

This is a high-trust, high-responsibility overnight position. If you're dependable, technically sharp, and ready to own the midnight shift, we'd like to speak with you.

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Grapevine MSP Technology Services

Current Open Positions