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The Managed Services Technician I position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast-paced environment with a highly collaborative team, then we want to speak to you!

Scope of the Role:

The Managed Services Support Technician serves as a primary point of contact for customer support requests, providing remote or onsite services to managed service clients. The Managed Services Support Technician is responsible for clear and consistent communications with clients and internal team members regarding technical issues. They must also understand the features and benefits of proposed technology solutions and troubleshoot most network problems.

Ensure that all client support requests are acknowledged
Ability to assess the technical issue, escalate or implement a timely resolution
To provide desktop support and complete general configuration of software
To provide support for Local Area Networks and Internet connectivity
To provide team members and clients with server support and complete general maintenance
To perform basic administrative tasks (i.e. Domain Renewals SSL Certificate Renewals)
To perform intermediate operational tasks (i.e. File Backups Licensing)
Achieve KPI's for IT/Helpdesk outputs

Assist with the completion of internal and client projects

Troubleshoot hardware and software component failures

Key Skills & Experience:

Windows Desktop Operating Systems
Microsoft Office Applications
Windows Server Operating Systems
Windows Active Directory Services
Office 365 Cloud Services
Firewall, Routing and Switches
Basic understanding of DHCP, DNS, IP and Ethernet
Administration of Anti-Virus, Malware, and Endpoint Protection
Knowledge of Security Standards aligned with NIST, CIS, HIPPA, CMMC
Strong communication skills with ability to effectively interact professionally with all internal and external clients
Strong Technical and analytical skills
Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment with excellent attention to detail
Innovative thinker who is positive, proactive and readily embraces change

Plus:

Certifications for Windows or MacOS Desktop Platforms
Certifications for Windows Server OS and Cloud platforms
Certifications for Firewalls or Networking
Certifications for Security

About:

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security & Compliance, Telecommunications and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning and other services.

And we have fun doing it! We've been named one of the \"Fastest Growing Companies\" and \"Top Technology Firms\" by the BBJ and pride ourselves on being our clients' trusted IT advisor, not just another IT vendor.

We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients \"peace of mind\" and an exceptional client experience.

Benefits:

Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, summer half day Fridays, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.

Learn more about us at abacustechnologies.com.

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Summary

The Information Security Systems Engineer is a key member of the Information Security Practice at Abacus Technologies, responsible for delivering cutting-edge security solutions to protect organizational and client assets. This role blends technical expertise, client consulting, and project execution to address evolving security needs in a dynamic environment. The ideal candidate will have strong problem-solving skills and a passion for helping clients achieve a secure and resilient infrastructure.

Key Responsibilities

Security Architecture & Design: Develop and implement security solutions, including firewalls, intrusion detection systems, endpoint protection, and secure access controls.
Client Advisory & Consulting: Engage with clients to understand their security needs, provide tailored recommendations, and develop actionable security roadmaps.
Project Execution: Plan and deliver security-focused projects, ensuring timely and successful implementation of solutions that align with client objectives.
Threat Analysis & Mitigation: Conduct risk assessments and vulnerability analyses to identify potential security threats and recommend proactive mitigation strategies.
Incident Response: Lead and support the investigation and resolution of security incidents, including root cause analysis and implementation of corrective actions.
Compliance & Governance: Ensure organizational and client compliance with security frameworks, regulations, and best practices (e.g., CMMC, CIS, NIST, ISO 27001, GDPR).
Collaboration & Enablement: Work closely with internal teams and client stakeholders to integrate security into system design, operations, and business processes.
Security Awareness: Assist in developing and delivering training programs for clients and internal teams to enhance overall security awareness and best practices.
Continuous Improvement: Research and implement the latest security technologies and methodologies to improve client and organizational defenses.
Monitoring & Reporting: Configure and manage security monitoring tools, analyze logs, and produce detailed reports for internal and client use to maintain a robust security posture.

Qualifications

Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or a related field.
3+ years of experience in cybersecurity, including security engineering, client advisory, or consulting roles.
Strong understanding of security protocols, encryption, network architecture, and secure coding practices.
Hands-on experience with security tools (e.g., SIEM, firewalls, IDS/IPS, endpoint security). Familiarity with cloud security platforms (e.g., AWS, Azure, Google Cloud) and related tools.
Proficiency in scripting or programming languages such as Python, PowerShell, or Bash.
Experience in penetration testing, incident response, forensic investigations
Knowledge of compliance standards and frameworks (e.g., CMMC, HIPAA, PCI-DSS, NIST, ISO 27001, CIS).
Strong analytical, problem-solving, and communication skills with a consulting mindset.
Relevant certifications such as CISSP, CISM, CEH, or CompTIA Security+.

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Abacus Technologies

Current Open Positions