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Description

Build Something That Matters

We're looking for an experienced accounting professional who wants more than a traditional accounting role.

As our Assistant Controller, you'll help build the accounting foundation of a growing firearms manufacturing business. You'll partner closely with operations leaders, drive cost accounting and inventory accuracy, improve reporting, strengthen controls, and help create scalable processes that support long-term growth.

This is a hands-on role for someone who enjoys solving problems, improving systems, and turning financial data into actionable business insights.

What You'll Do

Lead month-end, quarter-end, and year-end close activities
Manage general ledger, reconciliations, accruals, and financial reporting
Own manufacturing cost accounting, inventory valuation, and variance analysis
Partner with Operations to understand cost drivers and improve performance
Analyze inventory activity, cycle counts, and inventory controls
Support budgeting, forecasting, and working capital planning
Help establish accounting processes, controls, and reporting for a growing organization
Collaborate with leadership on financial analysis and business decisions
Support audit, tax, banking, and compliance requirements
Identify opportunities to improve reporting, systems, and operational efficiency
Assist with future ERP implementation and process improvements

Requirements

What We're Looking For

•\tBachelor's degree in Accounting or Finance

•\t5+ years of progressive accounting experience

•\tStrong manufacturing, cost accounting, and inventory accounting experience

•\tExperience with financial reporting, month-end close, and general ledger management

•\tStrong understanding of GAAP and internal controls

•\tAdvanced Excel skills

•\tQuickBooks experience required

•\tCPA, CMA, or MBA preferred

•\tExperience in acquisitions, startups, business transitions, or high-growth environments is a plus

You'll Be Successful If You

•\tEnjoy building processes and creating structure

•\tCan translate financial information into practical business recommendations

•\tThrive in a fast-paced environment where priorities evolve

•\tAre equally comfortable digging into details and thinking strategically

•\tBuild strong partnerships across Finance, Operations, Supply Chain, and Leadership

Why Join Us?

This is an opportunity to help shape the future of a growing manufacturing organization. You'll have visibility across the business, meaningful ownership of your work, and the ability to make a direct impact on operational and financial performance.

If you're looking for a role where you can build, improve, and influence, we'd love to meet you.

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Description

Ballistic Advantage manufactures AR-platform barrels and components used by shooters, builders, and firearms retailers across the country. Our customer service team is the first point of contact for dealers and end customers, and the information they gather shapes how we improve products and service.

The role

You will answer questions from firearms dealers and individual customers by phone, email, helpdesk ticket, and live chat. You will solve problems on the first contact whenever possible and follow through when you can’t. You will work with sales, production, and shipping to get customers what they need. You will also track recurring questions and issues, spot patterns, and bring those findings to leadership so the team can fix root causes instead of repeating the same answers.

What you’ll do

Greet customers and quickly identify the reason for their call.
Respond to inquiries about products, compatibility, orders, shipping, returns, warranties, and terms of sale.
Answer questions about Ballistic Advantage products and policies and explain answers clearly to customers at every experience level.
Place orders and process refunds and exchanges.
Collect customer payment information, addresses, and phone numbers.
Troubleshoot product issues and resolve customer complaints and disputes.
Work with other internal teams to resolve order and product concerns.
Log customer interactions and identify trends in questions, complaints, and feedback.
Summarize findings and recommend improvements to products, processes, and communication.
Support teammates and help keep the department working as one unit.

Requirements

What you bring

•\t2+ years of direct customer service experience, ideally in firearms, outdoor, automotive, or another technical product field

•\tHigh-volume phone skills

•\tStrong written and verbal communication

•\tComfort with data: tracking issues, noticing patterns, and presenting what you find

•\tBasic working knowledge of Microsoft Office

•\tExperience with customer chat software

•\tThe ability to resolve conflict and multitask

•\tA practical approach to problem solving that looks past the standard answer when it doesn’t fit

•\tDependable, friendly, and invested in the success of the team

•\tMust be legally able to own and possess a firearm, and pass a background check and drug screening

call center experience is a plus!

Schedule, pay, and benefits

•\tMonday through Friday, on-site at our Apopka, FL facility

•\t$20 to $23 per hour, based on experience

•\tBonus eligible

•\tMedical, dental, vision, 3 weeks of PTO, and a 401(k) with a 6% match

Ballistic Advantage is an equal opportunity employer.

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Ballistic Advantage

Current Open Positions